Warranty Guide
2/17/2021 PDMS - Smartcore Warranty
https://pdmsview.shawinc.com/viewer/doc/3692 3/5
Warranty
TERMS OF LIFETIME LIMITED WARRANTIES:
Within One Year: Claims on defects of this product as covered by this warranty that are reported in writing within one year
of purchase, Shaw (generic) will arrange a credit based on the original purchase of the product or replace the product.
Reasonable labor costs are included.
Between Year One - Five: Claims on defects of this product, as covered by this warranty, that are reported in writing after
one year but within five years of purchase, Shaw (generic) will arrange a credit based on the original purchase of the product
or replace the product. Shaw (generic) will pay 50% of reasonable labor costs.
Between Year Five - Ten: Claims on defects of this product, as covered by this warranty, that are reported in writing after
five years but within ten years of purchase, Shaw (generic) will arrange a credit based on the original purchase of the product
or replace the product. Labor costs are not included.
After Ten years: Claims on defects of this product, as covered by this warranty, that are reported in writing after ten years of
purchase, Shaw (generic) will provide the sufficient replacement amount of the product to repair the defective area of floor.
Labor costs are not included.
5 YEAR LIMITED LIGHT COMMERCIAL WARRANTY
The vinyl layer of the floor plank is warranted by Shaw Industries, Inc. not to wear through under normal medium commercial use for
a period of five (5) years from the date of purchase. Vinyl layer wear-through is defined as 100% vinyl layer wear-through that
exposes the core material over a minimum of 3% of the total installation. (Gloss reduction or surface scratches are not considered
surface wear.) Dull finish can be corrected with spot or overall recoating care systems. If 100% vinyl layer wear-through is
determined to have occurred, Shaw will arrange a pro-rated credit based on the terms outlined below in the section headed
“Terms of 5 Year Commercial Warranty”. This warranty is non-transferable and applies only to the original purchaser and only if
used in the following commercial areas:
• Retail: Novelty Shops/Boutiques, Product Display Areas, Sales Floors, Showrooms, Hair Salons
• Medical Offices: Waiting Rooms, Patient Rooms, Examination Rooms, Storage Rooms
• Hotels: Guest Rooms, Conference/Meeting Rooms
• Offices and Restaurants: Offices, Conference/Meeting Rooms, Showrooms, Restaurant Floor, Break Rooms
• Institutional: Classrooms, Training Rooms, Meeting Rooms, Commons Areas, Residence Halls
This 5 year limited light commercial wear warranty is made subject to the following conditions:
1. The floor must be installed properly and according to Shaw's installation instructions. Proper installation includes, but is not
limited to the following:
a. If glue is used, glue entire floor with glue that meets or exceeds PVAC dispersion with a viscosity of 8000 +/- 1000 cpc
spindle 6/20 at 20 degrees centigrade – density of 1.11 =/- 0.02 g/cm on a dry content of 48 =/- 1% (weight). Upon
completion of glued installation, the floor must be allowed to set overnight for 24 hours before resuming normal usage of
the room.
2. The flooring must be used only indoors in a dry, climate controlled area.
3. The flooring must be maintained in accordance with Shaw's maintenance instructions.
4. This limited warranty does not apply to Shawmoldings and trims.
5. Installation of flooring that contains any manufacturing defect is not covered by this limited wear warranty.
THE 5 YEAR LIGHT COMMERCIAL LIMITED WEAR WARRANTY DOES NOT COVER:
1. Damage due to adhesives or tape, scratches, gouges, scuffs, punctures, cuts, indentations, burns, accidents, lack of
proper furniture rests or any intentional misuse of the product. Loss of finish gloss over time is consistent with normal
wear & tear and is not a product flaw.
3
shawfloors.com
For reference purposes only if printed or downloaded.