Warranty Guide
8/19/2019 PDMS - Smartcore Warranty
https://pdmsview.shawinc.com/viewer/doc/3692 4/4
Warranty
TERMS OF 5 YEAR LIGHT COMMERCIAL LIMITED WEAR WARRANTIES:
•
Within One Year:
Claims on defects of this product as covered by this warranty that are reported in writing within one year of
purchase, USFloors will arrange a credit based on the original purchase of the product or replace the product. Reasonable labor
costs are included.
•
Between Year One - Five:
Claims on defects of this product, as covered by this warranty, that are reported in writing after
one
year but within five years of purchase, USFloors will arrange a credit based on the original purchase of the product or replace the
product. USFloors will pay 50% of reasonable labor costs.
•
After Five years:
Claims on defects of this product, as covered by this warranty, that are reported in writing after ten years of
purchase, USFloors will provide the sufficient replacement amount of the product to repair the defective area of floor. Labor costs
are not included.
HOW TO FILE A CLAIM
If you think that there is a defect in your flooring that is covered by this Shaw warranty, you must notify the Shaw retailer who sold
you the flooring. Your retailer will be able to file the claim with Shaw for you. If you are unable to contact your retailer or do not
receive satisfaction, write:
Shaw Industries
Financial Services
P.O. Box 2128
Mail Drop 026-04
Dalton, GA 30722-0040
www.shawnow.com
Be sure to include a full description of the problem, photos if available, proof of purchase showing the price paid for the flooring
excluding pad and labor.
The SMARTCORE Concierge Team provides information about proper installation and maintenance of your SMARTCORE flooring. If
you have other questions, please feel free to call or email us.
HOW TO CONTACT THE SMARTCORE CONCIERGE TEAM
1.800.355.7429, select option 2 twiceor
asksmartcore@shawinc.com
IMPLIED WARRANTIES
Please note - The warranty is not transferable. It extends only to the original end-use purchaser. Shaw does not grant
to any person or entity the authority to create for it any obligation or liability in connection with this product. Shaw shall
not be liable to the consumer or any other person or entity for any incidental, special or consequential damages,
arising out of breach of this limited warranty or any implied limited warranty (excluding merchantability).
All implied warranties, including an implied warranty of merchantability or fitness for a particular purpose, are hereby
limited to the duration of this limited warranty. Some states do not allow the exclusion or limitation of implied
warranties or the limitation of incidental or consequential damages, so the above limitations or exclusions may not
apply to the purchaser. This warranty gives the purchaser specific legal rights, such rights may vary from State to
State.
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shawfloors.com
For reference purposes only if printed or downloaded. Revision: 12122018