Warranty Guide
2/17/2021 PDMS - Smartcore Warranty
https://pdmsview.shawinc.com/viewer/doc/3692 4/5
Warranty
2. It is normal and expected for there to be color variations due to use of natural components, exposure to UV light and/or
sunlight, and age of material. Therefore, color inconsistency between samples, replacement product or illustrations and
actual product is notamanufacturing flaw.
3. Manufacturer makes no guarantee that Shawproducts will match or coordinate with customer furnishings, trim, cabinetry,
railings, etc.
4. Noncompliance with installation instructions and maintenance guidelines as recommended by Shaw. Manufacturer cannot
assumeresponsibility for the suitability of flooring material and accompanying products for each individual installation
asmanufacturer has no control over the installer's proper application. Should an individual piece be doubtful as to
appearance or dimension the installer should not use this piece.
5. Cracking, warping, soiling, fading, improper maintenance or abuse caused by items such as roller skates, golf shoes or pets.
6. Floor covering installed in inappropriate locations is excluded from this warranty.
7. Gloss reduction or surface scratches are not considered surface wear. Dull finish can be corrected with spot or
overall recoating care systems.
TERMS OF 5 YEAR LIGHT COMMERCIAL LIMITED WEAR WARRANTIES:
•
Within One Year:
Claims on defects of this product as covered by this warranty that are reported in writing within one year of
purchase, USFloors will arrange a credit based on the original purchase of the product or replace the product. Reasonable labor
costs are included.
•
Between Year One - Five:
Claims on defects of this product, as covered by this warranty, that are reported in writing after
one
year but within five years of purchase, Shawwill arrange a credit based on the original purchase of the product or replace the
product. Shawwill pay 50% of reasonable labor costs.
•
After Five years:
Claims on defects of this product, as covered by this warranty, that are reported in writing after ten years of
purchase, Shawwill provide the sufficient replacement amount of the product to repair the defective area of floor. Labor costs are
not included.
HOW TO FILE A CLAIM
If you think that there is a defect in your flooring that is covered by this Shaw warranty, you must notify the Shaw retailer who sold
you the flooring. Your retailer will be able to file the claim with Shaw for you. If you are unable to contact your retailer or do not
receive satisfaction, write:
Shaw Industries
Financial Services
P.O. Box 2128
Mail Drop 026-04
Dalton, GA 30722-0040
www.shawnow.com
Be sure to include a full description of the problem, photos if available, proof of purchase showing the price paid for the flooring
excluding pad and labor.
The SMARTCORE Concierge Team provides information about proper installation and maintenance of your SMARTCORE flooring. If
you have other questions, please feel free to call or email us.
HOW TO CONTACT THE SMARTCORE CONCIERGE TEAM
1.800.355.7429, select option 2 Hard Surface, and then option 2 Smartcore Product Assistance
asksmartcore@shawinc.com
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shawfloors.com
For reference purposes only if printed or downloaded.