Warranty Guide
8/19/2019 PDMS - Smartcore Warranty
https://pdmsview.shawinc.com/viewer/doc/3692 3/4
Warranty
After Ten years: Claims on defects of this product, as covered by this warranty, that are reported in writing after ten years of
purchase, Shaw (generic) will provide the sufficient replacement amount of the product to repair the defective area of floor.
Labor costs are not included.
5 YEAR LIMITED LIGHT COMMERCIAL WARRANTY
The vinyl layer of the floor plank is warranted by USFloors, Inc. not to wear through under normal medium commercial use for a
period of five (5) years from the date of purchase. Vinyl layer wear-through is defined as 100% vinyl layer wear-through that
exposes the core material over a minimum of 3% of the total installation. (Gloss reduction or surface scratches are not considered
surface wear.) Dull finish can be corrected with spot or overall recoating care systems. If 100% vinyl layer wear-through is
determined to have occurred, USFloors will arrange a pro-rated credit based on the terms outlined below in the section
headed “Terms of 5 Year Commercial Warranty”. This warranty is non-transferable and applies only to the original purchaser
and only if used in the following commercial areas:
• Retail: Novelty Shops/Boutiques, Product Display Areas, Sales Floors, Showrooms, Hair Salons
• Medical Offices: Waiting Rooms, Patient Rooms, Examination Rooms, Storage Rooms
• Hotels: Guest Rooms, Conference/Meeting Rooms
• Offices and Restaurants: Offices, Conference/Meeting Rooms, Showrooms, Restaurant Floor, Break Rooms
• Institutional: Classrooms, Training Rooms, Meeting Rooms, Commons Areas, Residence Halls
This 5 year limited light commercial wear warranty is made subject to the following conditions:
1. The floor must be installed properly and according to USFloors’ installation instructions. Proper installation includes, but is not
limited to the following:
a. If glue is used, glue entire floor with glue that meets or exceeds PVAC dispersion with a viscosity of 8000 +/- 1000 cpc spindle
6/20 at 20 degrees centigrade – density of 1.11 =/- 0.02 g/cm on a dry content of 48 =/- 1% (weight). Upon completion of glued
installation, the floor must be allowed to set overnight for 24 hours before resuming normal usage of the room.
2. The flooring must be used only indoors in a dry, climate controlled area.
3. The flooring must be maintained in accordance with USFloors maintenance instructions.
4. This limited warranty does not apply to USFloors moldings and trims.
5. Installation of flooring that contains any manufacturing defect is not covered by this limited wear warranty.
THE 5 YEAR LIGHT COMMERCIAL LIMITED WEAR WARRANTY DOES NOT COVER:
1. Damage due to adhesives or tape, scratches, gouges, scuffs, punctures, cuts, indentations, burns, accidents, lack of
proper furniture rests or any intentional misuse of the product. Loss of finish gloss over time is consistent with normal wear & tear
and is not a product flaw.
2. It is normal and expected for there to be color variations due to use of natural components, exposure to UV light and/or
sunlight, and age of material. Therefore, color inconsistency between samples, replacement product or illustrations and actual
product is not a manufacturing flaw.
3. Manufacturer makes no guarantee that USFloors products will match or coordinate with customer furnishings, trim, cabinetry,
railings, etc.
4. Noncompliance with installation instructions and maintenance guidelines as recommended by USFloors. Manufacturer
cannot assume responsibility for the suitability of flooring material and accompanying products for each individual installation
as manufacturer has no control over the installer's proper application. Should an individual piece be doubtful as to appearance or
dimension the installer should not use this piece.
5. Cracking, warping, soiling, fading, improper maintenance or abuse caused by items such as roller skates, golf shoes or pets.
6. Floor covering installed in inappropriate locations is excluded from this warranty.
7. Gloss reduction or surface scratches are not considered surface wear. Dull finish can be corrected with spot or
overall recoating care systems.
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