Warranty Guide

SMARTCORE® Soft & Sound™ Premium LVT Underlayment

Limited Lifetime Warranty

(PLI) Pak-Lite, Inc., (“manufacturer”) warrants that SMARTCORE® Soft & Sound™ premium LVT

underlayment will conform to the published product specifications and is free from defects in

manufacturing, materials and workmanship for the life of the original homeowner (the “Limited

Warranty Period.”) (The Product) subject to manufacturing tolerances, will be merchandisable for

the ordinary purpose for which the goods are designed. All installations must be conducted in

strict accordance with the installations instructions provided and the installation instructions

provided by the flooring manufacturer which includes acceptable subfloor types, flatness,

moisture/temperature, expansion requirements and limitations. This warranty is null and void if

the product has been punctured, penetrated, ripped or torn during or before installation.

This warranty will only be effective if the SMARTCORE® Soft & Sound™ premium LVT

underlayment is installed and maintained in full compliance with the manufacturer’s instructions,

recommendations and specifications. PLI is not responsible or liable for faulty installations

procedures inconsistent with the flooring manufacturer’s installation instructions and maintenance

procedures. Flooring product shrinkage and expansion cannot be controlled by SMARTCORE®

Soft & Sound™ premium LVT underlayment and should shrinkage or expansion occur to the

flooring PLI is not responsible.

EXCLUSIONS TO THIS WARRANTY

● Standing water pre-existent to the installation or post installation.

● Moisture in the slab exceeding the ranges previously specified in this document or the

manufacturer’s installation instructions.

● Failures or damages resulting from installation error or neglect.

● Unlevel subfloors not addressed per the manufacturer’s installation instructions.

● Hydrostatic water pressure.

● Atmospheric conditions found to be outside of the manufacturers tolerances including but

not limited to excessive high or low air temperature and humidity.

● Failure to follow the PLI SMARTCORE® Soft & Sound™ installation instructions.

● Failure to follow the flooring manufacturer’s installation instructions.

● Abuse, misuse and defects to the flooring being installed.

● Any outdoor installations.

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SMARTCORE® Soft & Sound™ Premium LVT Underlayment Limited Lifetime Warranty (PLI) Pak-Lite, Inc., (“manufacturer”) warrants that SMARTCORE® Soft & Sound™ premium LVT underlayment will conform to the published product specifications and is free from defects in manufacturing, materials and workmanship for the life of the original homeowner (the “Limited Warranty Period.”) (The Product) subject to manufacturing tolerances, will be merchandisable for the ordinary purpose for which the goods are designed.
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CONDITIONS AND EXCLUSIONS TO THIS LIMITED LIFETIME WARRANTY IN THE EVENT OF A DEFECT, MALFUNCTION OR OTHER FAILURE OF THE PRODUCT (NOT OTHERWISE EXCLUDED ABOVE.) THE MANUFACTURE (PLI) WILL REMEDY THE DEFECT UPON PHYSICAL INSPECTION OF THE FLOORS SHOULD IT BE DETERMINED THAT THE SMARTCORE® SOFT & SOUND™ PREMIUM LVT UNDERLAYMENT WAS THE SOLE CAUSE OF THE FAILURE.