Use and Care Guide

Technical Service Bulletin 1/19 | 3/3
For Additional Help, Call 1-800-355-7429
• Encore COREtec cleaner is recommended for general spotting
and cleaning.
• Periodic cleaning will be necessary to help maintain the floor’s appearance.
Always pre-vacuum or dust mop before any type of cleaning. Encore
COREtec cleaner or appropriate hardwood floor cleaning agents (neutral
pH cleaners) are recommended.
• Do not use abrasive cleaners or cleaning agents that leave dull residues on
the surface of the floors. Never wet mop the floor with water and do not
allow excess cleaner to remain on the floor’s surface as this may
permanently damage the wood.
• Steam cleaners are not recommended.
• It is recommended to use a flat microfiber damp mop pad when mopping
the floor using a neutral pH cleaner, such as Encore COREtec cleaner. Do
not use a mop and bucket system.
• Expedite drying with air movers or fans.
• Do not use oil soaps, liquid or paste wax products, or cleaners with citrus
type oils, Tung oils, silicon or ammoniated products as well as 2-in-1
cleaners with polish additives. Problems from these type products can
affect the floor, which would not be considered in the warranty.
SPOT & SPILL REMOVAL
• Remove wet spills promptly by blotting with white paper or cloth towels.
• Dried spots should be removed by Encore COREtec cleaner with gentle
agitation from a clean towel or cloth. Always blot dry.
• Do not use detergents or abrasive cleaners since these products can result
in a dull residue and appearance.
• Use rubbing alcohol (isopropyl alcohol) with a clean white cloth for
spots requiring a solvent type cleaner that hardwood cleaning agents
cannot remove.
Please note that some stain conditions may become permanent.