User Manual

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8.1 Smartbox support
Online support
The Smartbox team is here to help you make the most of your Grid
Pad and Grid 3. You can raise a support ticket over email, use our
online chat box or search our knowledge base of support articles.
thinksmartbox.com/smart-support
Online Chat
Online chat support is available from our website. Opening hours
are listed in the chat window.
Tip: You can also access our Online Chat directly from your
Windows Start menu.
Remote support in Grid 3
Our support team can use a remote connection to deliver hands
on support over an internet connection. If you are asked to create
a remote support session you can do this directly in Grid 3. Go to
Menu – Help and select Remote Support.
Knowledge base
Our Smartbox Knowledge base is full of tips, guides and
troubleshooting tools to help you get the most from your Grid Pad
and Grid 3.
thinksmartbox.com/knowledge-base
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