User's Manual

802.11b/g Wireless Card User Manual
20
Chapter
Chapter Chapter
Chapter 6
66
6. Troubleshooting
. Troubleshooting. Troubleshooting
. Troubleshooting
6
66
6.1 Problems Starting the
.1 Problems Starting the .1 Problems Starting the
.1 Problems Starting the WLAN
WLANWLAN
WLAN Utility Program
Utility Program Utility Program
Utility Program
Make sure the 802.11b/g Wireless Card is properly inserted and the
LED(s) is on.
Use the Device Manager to check for possible hardware conflicts. Click
Start, Settings, Control Panel, System, Hardware and Device Manager.
Verify the status of the 802.11b/g Wireless Card under Network
Adapter. (Steps may vary depending on the version of Windows).
Install the 802.11b/g Wireless Card in another computer.
Cannot start the 802.11b/g
Wireless Card Wireless LAN
Utility
If the error persists, you may have a hardware problem. In this case,
you should contact your local vendor.
The 802.11b/g Wireless Card
Utility icon does not display
When the 802.11g Wireless LAN Utility icon does not display, you are
using the Windows XP wireless configuration tool at the same time.
Refer to the Chapter 3 to disable the Windows XP wireless
configuration tool.
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66
6.2 Problem with the Link Status
.2 Problem with the Link Status.2 Problem with the Link Status
.2 Problem with the Link Status
PROBLEM CORRECTIVE ACTION
The link quality and/or signal
strength is poor all the time.
Search and connect to another AP with a better link quality using the
Site Survey screen. Move your computer closer to the AP or the peer
computer(s) within the transmission range. There may be too much
radio interference (for example microwave or another AP using the
same channel) around your wireless network. Relocate or reduce the
radio interference.
In wireless station mode, the
computer with the 802.11b/g
Wireless Card installed cannot
communicate with the other
computer(s).
A. Infrastructure
Make sure that the AP and the associated computers are turned on and
working properly. Make sure the 802.11b/g Wireless Card computer
and the associated AP use the same SSID. Change the AP and the
associated wireless clients to use another radio channel if interference
is high. Make sure that the computer and the AP share the same
security option and key. Verify the settings in the Security screen.
B. Ad-Hoc (IBSS)
Verify that the peer computer(s) is turned on. Make sure the 802.11b/g
Wireless Card computer and the peer computer(s) are using the same
SS ID and channel. Make sure that the computer and the peer
computer(s) share the same security option and key. Change the
wireless clients to use another radio channel if interference is high.
In access point mode, the
wireless station(s) cannot
associate to the 802.11b/g
Wireless Card
Verify that the computer with the 802.11b/g Wireless Card installed is
turned on. Make sure the wireless station(s) uses the same SSID as the
802.11b/g Wireless Card. Make sure the wireless station(s) uses the
same security option and/or WEP keys. Verify that the wireless
station(s) is not blocked in the MAC Filter screen.