User's Manual

48 SmartAnt
Troubleshooting
Problem Action
TheSmartAntSAA04-05224Adoes
notpowerup.
• Use a test meter to measure the
vol tage outputofthepowersou rce
throughthe powerplug.
• Check if the power plug is properly
connec tedto thedevic e.
Otherdevicescannot
communicatewiththeSmartAnt
SAA04-05224Athroughawired
network connection.
• Verifyyournetwork configuration to
ensure that there is no IP address
duplication. Turn off the devic e in
ques tion,thenpingthe as signedIP
address of the device. Mak e sure
no other device responds to that
addr es s.
• Check if the cables have the
proper pin outs and connectors.
Youmay als o useanotherLAN
cable.
• Make sure the hub, switch, or
co mput erc onne ctedtothe
Sm artAn tSAA04 -0522 4A
sup port s10M bpsor100M bps
speed.
Do this by check the SmartAnt
SAA0 4- 05224 AandtheHub
LEDs.When you connectthe
SmartAn tSAA04-05224Ato a
10/1 00M bpshub,boththeHub
LEDand the SmartAnt SAA04-
05224AEthernetLEDssho uld
light up.
This tr oub lesh ooting guide provid es solut ion s to some common prob-
lems that you may encounter while installing and/or using SmartAnt
SAA04-05224A. These problems require simple troubleshooting that
you can perform by yourse lf. Cont act the Technical Support if you
encounter problems not mentioned in this section.