Product Information

28 SmartAC.com Hardware Kit - Product Information
(aka the box or sensor) should not be violated for any reason, unless expressly authorized
by SmartAC in writing.
Technical Support. SmartAC will provide technical support to Customer in accordance with
the then-current support policy in effect (see help.smartAC.com or any successor or related
locations designated by SmartAC) and in accordance with the Warranty provided in section
below, unless full payment for the purchase of the Hardware is not received. SmartAC will
respond to Customer support problems by phone or by email inquiry (contact information
is provided at the support link above). If a support problem cannot be rectied via phone or
email, Customer will be provided with return instructions (see the “Repair” section below).
Support services will be provided in English.
Customer agrees and understands that it may be necessary for SmartAC to collect, process
and use Customer data to perform the support and repair obligations identied herein. This
may include the necessity to transfer data to afliate third parties that are contracted with
SmartAC to assist in meeting these obligations. In doing so, SmartAC will (i) protect and
keep condential such information, (ii) not use such information for reasons other than
those discussed above, and (iii) not sell, distribute or pass on such information to any third
party.
Repair. The Customer taking delivery of the Hardware from SmartAC (either the SmartAC
reseller or distributor, or the end user customer, as the case may be) should carefully inspect
the Hardware upon its delivery. Such Customer should maintain all original packaging upon
receiving the Hardware until the Hardware has been installed and is found to be in proper
working order.
If the Hardware arrives to such Customer damaged or defective at initial delivery (the
date of arrival is referred to herein as the “Delivery Date”), such Customer must notify
SmartAC Technical Support (contact information is provided on the SmartAC website at
help.smartAC.com or at any successor or related locations designated by SmartAC) within
thirty (30) days from the Delivery Date of the condition of the Hardware and obtain return
instructions if needed. Hardware must then be returned immediately to SmartAC for repair
or replacement at SmartAC’s discretion (on the outside of the box, please write the RMA
# (Return Merchandise Authorization) and attach a copy of the RMA form provided on
the SmartAC website cited above). SmartAC will then arrange for delivery of temporary or
permanent replacement Hardware. Such Customer is responsible for properly packing the
return shipment of the Hardware. SmartAC will arrange for shipping and insurance.
If such Customer fails to notify SmartAC within thirty (30) days of the Delivery Date, (i) the
Refund Policy below will not apply, (ii) Customer will bear the cost of returning the Hardware
for repair, and (iii) damaged Hardware will not be accepted.
If during the Warranty Period (as described above) but following the initial thirty (30)
day period the Hardware is not working properly, Customer must contact SmartAC
Technical Support to conrm the problem and obtain return instructions if needed. The
RMA instructions provided above also apply in this case. Customer will pay shipping and
insurance costs when returning the Hardware for repair.
If the Hardware is returned for repair or replacement at any time following purchase by
Customer and SmartAC discovers that the Warranty is inapplicable due to the reasons
provided above (see the “Limited Warranties” section hereof), the Hardware will not
be repaired and will be returned to Customer at Customer’s expense, unless Customer
authorizes and pays for repair. Whether Customer authorizes repair or not, SmartAC
reserves the right to charge a “No Fault Found” fee where the Hardware is found not to be
defective due to any fault of the SmartAC.
Any SmartAC reseller or distributor involved in the purchase of the Hardware is not
authorized to make any modication, extension, or addition to the Limited Warranties
provided by SmartAC herein, although any such reseller or distributor may provide its own
warranty in addition to the warranty coverage provided by SmartAC.
It is possible that the contents of Customer’s hardware will be lost or reformatted in the
course of repair, and SmartAC and/or its agents are not responsible for any damage to