Installation Instructions

Tech Support / Customer Service
If you have an issue and need tech support or would like
to provide feedback, there is an option within the online
portal.
In the upper right-hand corner click “Support/Feedback”.
A screen will appear that will already have the name filled
in with the person who is logged into their portal account.
If the name needs to be changed you are able to type over
it.
The “Reply To” section will auto-populate as well with the
email address of the user that is logged into the portal.
Again if this needs to be changed there is the option to
type over it.
You also have the option of adding a “CC Recipient” by
typing their email address in that section.
From the drop-down menu choose the best option indicat
-
ing why you are reaching out: Error Message, Feedback,
Bug or Other.
Within the “Support/Feedback” section please type in as
much information as possible.
If you do not need a response back, uncheck the box next
to “Please contact me regarding this Support/Feedback
ticket”.
Click the blue “SUBMIT” icon in the bottom right-hand
corner.