User manual

C H A P T E R 6
Troubleshooting your interactive whiteboard system
47 smarttech.com/kb/170401
Projector
Power light
Projector
Service light
ECP light Interactive
whiteboard
Ready light
Projected
image
Touch and
pen control
Status and related
troubleshooting
Solid green Off Off Off
OR
Solid red
N/A N/A The ECP isn’t receiving power.
See Resolving ECP issues on page
54.
Solid amber Flashing red N/A N/A None N/A There’s an issue with the projector
lamp.
See Resolving projector errors on
page 49.
Off Flashing red
N/A
Off None None The projector’s operating
temperature has been exceeded.
See Resolving projector errors on
page 49.
Off Solid red N/A N/A None N/A There’s an issue with the projector’s
fan or color wheel.
See Resolving projector errors on
page 49.
Off Off Off Off None None The projector power cable isn’t
properly connected.
OR
There’s an issue with the mains
power supply (for example, the
circuit breaker is off).
Resolving interactive whiteboard issues
This section includes information on resolving issues with your interactive whiteboard.
For information not covered in this section, see the SMARTBoard 800 series interactive whiteboard
user’s guide (smarttech.com/kb/144817).
Resolving operation issues
l Confirm that the camera system cable is connected to the back of the pen tray.
l Perform the calibration procedure documented in the SMARTBoard 800 series interactive
whiteboard user’s guide (smarttech.com/kb/144817).
l If necessary, complete additional troubleshooting with the guidance of SMARTSupport using
SMARTBoard Diagnostics.
To resolve operation issues, complete the following tasks:
l Confirm that the camera system cable is connected to the back of the pen tray.
l Perform the calibration procedure documented in the SMARTBoard 800 series interactive
whiteboard user’s guide (smarttech.com/kb/144817).