User manual
Table Of Contents
- Contents
- Important information
- Chapter 1: About your interactive whiteboard system
- Chapter 2: Installing your interactive whiteboard system
- Chapter 3: Using your interactive whiteboard system
- Appendix 4: Integrating other devices
- Chapter 5: Maintaining your interactive whiteboard system
- Chapter 6: Troubleshooting your interactive whiteboard system
- Before you start
- Determining your interactive whiteboard system’s status
- Resolving interactive whiteboard issues
- Resolving projector issues
- Resolving ECP issues
- Accessing the service menu
- Transporting your interactive whiteboard system
- Appendix A: Remotely managing your system through a network interface
- Appendix B: Remotely managing your system through an RS-232 serial interface
- Connecting your room control system to the ECP
- Projector programming commands
- Appendix C: Remote control code definitions
- Appendix D: Hardware environmental compliance
- Index
C H A P T E R 6
Troubleshooting your interactive whiteboard system
46 smarttech.com/kb/170401
Determining your interactive whiteboard system’s
status
Use the following table to determine the status of your interactive whiteboard system:
Projector
Power light
Projector
Service light
ECP light Interactive
whiteboard
Ready light
Projected
image
Touch and
pen control
Status and related
troubleshooting
Normal operating statuses
Solid green Off Solid green Solid green Correct Full control The system is operating normally.
If image or sound issues occur, see
the remaining sections of this
chapter for troubleshooting
information.
Flashing
green
Off Flashing
green
Off None None The system is starting up.
Solid amber Off Solid amber Off None None The system is in Standby mode.
Flashing
amber
Off Flashing
amber
Off None None The system is entering Standby
mode.
Solid green Off Solid green Solid amber N/A None The interactive whiteboard’s
controller module is starting up.
If this process takes longer than 10
seconds, see Resolving controller
module issues on page 48.
Solid green Off Solid green Flashing
amber
N/A N/A The interactive whiteboard’s
controller module is ready to receive
a firmware update or is applying a
firmware update.
If the Ready light flashes amber but
no firmware update appears on the
screen, see Resolving controller
module issues on page 48.
Error statuses
Solid green Off Solid green Solid green Incorrect Full control There’s an issue with the projected
image.
See Resolving image issues on page
49.
Solid green Off Solid green Solid green Correct None There’s an issue with the interactive
whiteboard.
See Resolving operation issues on
the next page.
Solid green Off Solid green Flashing
green
Correct Touch only SMARTProductDrivers isn’t
installed or running correctly on the
connected computer.
Solid green Off Solid green Off
OR
Solid red
N/A None There’s an issue with the
connections between the interactive
whiteboard and the other
components of the system.
See Resolving connection issues on
page 48.