User's Manual

62 | TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE WHITEBOARD
Flowchart 5: Ready Light Steady Green
NOTE
Before you can use SMART Board Tools or the pen tray pens and the eraser,
SMART product drivers must be running. If the SMART Board icon doesn’t
appear in the Windows notification area, select select Start > All Programs >
SMART Technologies > SMART product drivers > SMART Board Tools. The
icon appears and the pen tray tools should now function as expected.
A steady green Ready light indicates that the controller
is operating normally. If the pen tray failed or isn’t
communicating with the controller, your interactive
whiteboard will still operate in mouse mode.
When you reset your interactive whiteboard as
described on page 57, all of the pen tray LEDs flash
sequentially twice, indicating successful
communication with the controller. If they don’t cycle
correctly, or don’t stop cycling, replace the cable
between the controller and the pen tray.
Obstructed or dirty infrared sensors in the pen tray
recesses can prevent the detection of pen or eraser
removal or show that these items are removed when
they are not.
• Remove any obstructions and clean the infrared
sensors with a cotton swab moistened with
household glass cleaner, such as Windex.
• If a sensor or the pen tray controller has failed,
contact your next level of support.
NOTE
If another user has reassigned the pen, eraser or pen
tray button functions, return them to normal operation
using the SMART Notebook control panel.
OK
now?
Do the pen tray
LEDs cycle
when r eset?
Does each LED
turn on when
tool is lifted?
Yes
O
n
e
L
E
D
d
o
e
s
n
'
t
c
o
m
e
o
n
Clean IR
sensor
Contact your
next level of
support
No
Disconnect and
reconnect USB
cable to reset
power
Ready light
is green,
but...
Mouse mode OK,
but pen tray tools
do not work as
expected
Check/replace I²C
cable between
pen tray and SC9
N
o
Y
e
s
Y
e
s
OK
now?
If the LEDs
operate
normally, but
tools do not
function as
expected,
see the note
at the
lower-right.
Remove debris
blocking IR
sensor
O
n
e
L
E
D
i
s
a
l
w
a
y
s
o
n
Replace
pen tray
Replace
pen tray
Replace SC9
controller
OK
now?
OK
now?
OK
now?
N
o
No
No
N
o
Y
es
Y
e
s
Y
e
s
Yes
Done Done