Maintenance Guide

C H A P T E R 6
Troubleshooting your roomsystem
53 smarttech.com/kb/170450
l Ensure the laptop’s external display connector is enabled.
N O T E
Depending on the laptop, the external display connector might be enabled automatically or you
might need to press a key on the keyboard. See the laptop’s documentation for instructions.
l If the console prompts you to share your screen with everyone in the meeting, press Yes.
Resolving software issues
If the Lync Room System software calendar doesn’t appear on the console and interactive flat
panels, or if it indicates that the room is free for 24 hours when you know that is has been booked for
meetings, there is an issue with the connection between the room system and your organization’s
Microsoft Exchange server. For assistance with these and other network issues, contact your
organization’s network administrator.
For all other issues with Lync Room System software, contact Microsoft for support.
N O T E
Users can share PowerPoint files using the room system (see Presenting files on page 29). If
participants are unable to write or draw digital ink over a PowerPoint file, ensure the user is sharing
the PowerPoint file (and not the screen, part of the screen or the PowerPoint application) and that
permissions are set so that either the presenter or everyone can write or draw digital ink over the
file.
Testing your room system
If your particular issue wasn’t covered in the previous sections or if the solutions in the previous
sections didn’t resolve your issue, you can test your room system.
N O T E
To complete a room system test, you need the room system administrator account’s user name
and password.
To complete a room system test
1. On the console, press Options, and then press Settings.
The Enter your credentials screen appears.