Maintenance Guide

C H A P T E R 6
Troubleshooting your roomsystem
52 smarttech.com/kb/170450
Resolving issues with the speakers
Use the following table to resolve issues with your room system’s speakers.
Power light Speaker status Issues Solutions
Off Not receiving power The speakers should be
receiving power but aren’t.
Ensure that the speakers are
connected as shown in the
installation instructions
(see page 8) and that the room
system is turned on.
On On You’re unable to hear
sound.
l Unmute the audio in Lync Room
System software.
l Turn up the volume in Lync Room
System software.
l For small rooms without the table
microphone upgrade kit, ensure
the audio input is set to HDMI3/PC
ANALOG (see page 59).
For small rooms with the table
microphone upgrade kit, ensure
the audio input is set to IN2 (see
page 59).
For medium rooms, ensure the
AUDIO2 input is set to HDMI3/PC
(see page 65).
For large rooms, ensure the audio
input is set to IN2 (see page 59).
You can hear sound, but it’s
quiet.
Using the console, turn up the
volume in Lync Room System
software settings.
You can hear sound, but it’s
distorted, or there’s
feedback.
One or more of the remote
participants’ audio systems is
causing the distortion or feedback.
Mute individual remote participants
until you identify the remote
participants with problematic audio
systems. Ask those remote
participants to troubleshoot their
audio systems.
Resolving issues with connected laptops
If video input from a connected laptop isn’t appearing on the interactive flat panels, do the following:
l Ensure the HDMI cable or the VGA cable from the video connection harness is properly
connected to the laptop.
l Ensure the video connection harness is properly connected to the room system.