Maintenance Guide

C H A P T E R 6
Troubleshooting your roomsystem
51 smarttech.com/kb/170450
Resolving issues with the camera
Use the following table to resolve issues with your room system’s camera.
Video
capture
light
Service
light
Camera status Issues Solutions
Off Off Not receiving power The camera should be
receiving power but isn’t.
Ensure that the camera is
connected as shown in the
installation instructions
(see page 8) and that the room
system is turned on.
Off Flashing
amber
Updating firmware The service light continues
flashing amber for more
than five minutes.
Temporarily disconnect the power
cable from the camera and then
connect it again after a few
seconds.
Off Flashing
red
Hardware error The camera’s video output
doesn’t appear.
Temporarily disconnect the power
cable from the camera and then
connect it again after a few
seconds.
Off Solid red Hardware error (the
USB cable isn’t
properly connected)
The camera’s video output
doesn’t appear.
Ensure the USB cable from the
camera is connected to the Lync
appliance.
Red Green On but not capturing
video
The camera’s video output
doesn’t appear even though
it should.
Perform a room system test (see
page 53).
Green Green On and capturing
video
The camera’s video output
doesn’t appear.
Open the privacy shutter. (The
privacy shutter is marked with a red
spot to indicate when it’s closed.)
The video quality is poor. Perform a room system test (see
page 53).
Resolving issues with the microphones
Use the following table to resolve issues with your room system’s microphones.
Microphone light Microphone status Issues Solutions
Off Not receiving power The microphones should be
receiving power but aren’t.
Ensure that the microphones are
connected as shown in the
installation instructions
(see page 8) and that the room
system is turned on.
Red On but muted Remote participants are
unable to hear room
participants.
Unmute the microphones in Lync
Room System software (or press
the microphone button on the table
microphones).
Green On and not muted Remote participants are still
unable to hear room
participants.
Perform a room system test (see
page 53).