Maintenance Guide

C H A P T E R 6
Troubleshooting your roomsystem
50 smarttech.com/kb/170450
Power
light
Touch
system
status
light
Interactive flat
panel status
Issues Solutions
You’re trying to draw digital
ink, but you’re erasing digital
ink.
l Lift other fingers and the palm of
your hand from the interactive flat
panel while you write because the
interactive flat panel is interpreting
them as an eraser.
l Use a smaller pointer, such as the
pen.
Your room system isn’t
turning off when people
have left the room.
l Enable presence detection (see
page 60 for small and large rooms
or page 67 for medium rooms).
Your room system is turning
off when people are present.
l Increase the time before the
interactive flat panel automatically
turns off.
Resolving issues with the console
Use the following table to resolve issues with your room system’s console.
Power light Console status Issues Solutions
Off Not receiving power The console should be
receiving power but isn’t.
Ensure that the console is
connected to the power supply as
show in the installation instructions
(see page 8).
Solid amber Receiving power but
not connected to the
Lync appliance
There’s an issue with the
Lync appliance or the
interactive flat panels.
Refer to the troubleshooting table
on page 48.
Solid green Receiving power and
connected to the Lync
appliance
The screen is blank. Ensure that the HDMI cable is
connected as shown in the
installation instructions
(see page 8).
The console screen appears
on the interactive flat panel
rather than on the console.
l Follow the instructions on page 16
to correctly configure the room
system software.
l Ensure that the cable from the
HDMI1 receptacle on the Lync
appliance is connected to the
console.
There’s no touch control. l Use SMARTBoard Diagnostics,
which is available from
SMARTSettings (see page 54), to
troubleshoot the issue.
l Ensure that the USB cable is
connected as shown in the
installation instructions
(see page 8).