Maintenance Guide

C H A P T E R 6
Troubleshooting your roomsystem
49 smarttech.com/kb/170450
Power
light
Touch
system
status
light
Interactive flat
panel status
Issues Solutions
Solid
green
Flashing
green
OR
Solid
green
On with no touch
control
There’s no touch control. l Use SMARTBoard Diagnostics,
which is available from
SMARTSettings (see page 54), to
troubleshoot the issue.
l Ensure that the USB cable is
connected as shown in the
installation instructions
(see page 8).
Solid
green
Solid
green
On with touch control The display is blank. l Press INPUT on the interactive flat
panel’s remote control until you
select HDMI3/PC.
l Ensure that the HDMI cable is
connected as shown in the
installation instructions
(see page 8).
The image is unstable or
unfocused.
Secure the HDMI cable at both
connection points.
The image is too light, too
dark or has poor quality
issues.
Press AUTO SETUP (small and
large rooms) or AUTO (medium
rooms) on the interactive flat
panel’s remote control to
automatically configure the video
settings.
There is a persistent image
on the screen.
Turn off the interactive flat panel
and leave it turned off for as long as
the image was on the screen.
When you touch the
interactive flat panel, the
touch point is in the wrong
location.
l You aren’t touching the screen at
right angles (see
smarttech.com/kb/131299).
l Orient the interactive flat panel (see
page 36).
An area of the screen
doesn’t respond to your
touch.
OR
When you draw digital ink,
the lines are broken.
l Ensure nothing is taped to the
screen.
l Remove obstructions from the
reflective tape channel.
l Use consistent pressure while
drawing digital ink.
l Close blinds or shades or dim light
sources.
l Calibrate your interactive flat panel
(see page 34).
You try to erase with the
eraser, but you draw more
digital ink. You don’t see a
flashing light on the color
select module.
Increase the initial contact area of
your eraser.