Maintenance Guide

C H A P T E R 6
Troubleshooting your roomsystem
48 smarttech.com/kb/170450
Resolving issues with the interactive flat panels
Use the following table to resolve issues with your room system’s interactive flat panels.
Power
light
Touch
system
status
light
Interactive flat
panel status
Issues Solutions
Off Off Not receiving power The interactive flat panels
should be receiving power
but aren’t.
Ensure that the interactive flat
panels are connected to the mains
power supply and that the power
switches are turned on.
Solid red Off Off The interactive flat panels
are off.
Press the Power/Standby buttons
on the front control panels of
the interactive flat panels to turn
them on.
Solid
amber
Off Standby mode The interactive flat panel
doesn’t turn on when you
enter the room.
l Enable presence detection (see
page 60 for small and large rooms
or page 67 for medium rooms).
l Reduce the room temperature to
increase the difference between
the ambient temperature and
human body temperature.
l Move closer to the interactive flat
panels or make bigger motions.
l Remove any glass, acrylic or other
material between you and the
presence detection sensors.
The interactive flat panels
are turning on after they’ve
been turned off.
l Increase the re-enable time, which
is the time between when you exit
the room and when the presence
detection sensors start detecting
motion again.
l Close any blinds or shades to
prevent sunlight from hitting the
presence detection sensors.
The interactive flat panels
are turning on when people
aren’t present.
l Remove sources of major
temperature fluctuation (humidifier
emission, air conditioning, heating
system).
l Close any blinds or shades to
prevent sunlight from hitting the
presence detection sensors.
Solid
green
Flashing
amber
(quickly)
Turning on The status light continues
flashing amber (quickly) for
more than one minute.
Using the interactive flat panel’s
power switch, turn off the
interactive flat panel, wait a few
minutes and then turn the
interactive flat panel back on.
Solid
green
Flashing
amber
(slowly)
Updating firmware The status light continues
flashing amber (slowly) for
more than five minutes.
Using the interactive flat panel’s
power switch, turn off the
interactive flat panel, wait a few
minutes and then turn the
interactive flat panel back on.