User's Manual
Table Of Contents
- Product Registration
- Important Information
- Contents
- About SMART Response
- Installing SMART Response
- Managing SMART Response
- Managing Class Lists
- Connecting and Disconnecting the Clickers
- Using SMART Response
- Using SMART Notebook to Ask Questions and Create Assessments
- Question Types
- Asking Questions with SMART Notebook
- Adding Questions with the Insert Question Wizard
- Creating Assessments
- Tagging questions
- Adding a Content Page
- Importing Questions from a Microsoft Word Document
- Importing Questions from XML or SQZ Files
- Importing Questions from a PDF File
- Printing from SMART Notebook Software’s Response Menu
- Exporting Results to an Excel, HTML or CSV File
- Using SMART Response Software in the Classroom
- Maintaining SMART Response
- Hardware Environmental Compliance
- Waste Electrical and Electronic Equipment Regulations (WEEE Directive)
- Restriction of Certain Chemicals (REACH Directive)
- Restriction of Certain Hazardous Substances (RoHS Directive)
- Batteries
- Packaging
- Covered Electronics Devices
- China’s Electronic Information Products Regulations
- U.S. Consumer Product Safety Improvement Act
- Customer Support
72 | CHAPTER 9 – MAINTAINING SMART RESPONSE
Other Troubleshooting Tips.
Transporting SMART Response
If you need to ship your SMART Response hardware, repack it with as much of the
original packaging as possible. If you prefer to use your own packaging materials,
make sure you adequately protect the product.
Symptom/Observation Action/Remedy
When you export SMART Response
question set results from a SMART
Notebook file using the comma
separated values (CSV) command,
fractions change to dates.
In your exported results convert the
exported dates to fractions, add a space
before each fraction and convert the
month to its numerical value. The
converted month is the fraction’s
numerator, and the day is the
denominator.
Your computer doesn’t recognize
SMART Response, and the receiver’s
status light remains solid red.
Remove the SMART Response hardware
drivers on your computer, and then
reconnect the receiver following the
instructions in document 115401
.
Responses from SMART Response
clickers don’t appear in SMART
Notebook software reports.
Wait at least 10 seconds after the last
student responds before you stop a
question set.
Additional SMART Response receivers
don’t connect to the network when you
install more than one receiver on your
computer.
• Disconnect the additional receiver’s
USB plug to resume normal
operation.
• Install only one receiver per
computer.
• Disconnect and reconnect the first
receiver’s USB plug if it doesn’t work,
or if the LED light turns red.
NOTE
Installing more than one receiver
affects your computer’s performance
and doesn’t increase your reception.
During the installation of a SMART
software product on the Windows XP
SP2 operating system, a dialog box
appears informing you that the
installation was interrupted.
To prevent interruptions, restart the
computer, and follow the procedure
outlined in document 77681
.