SMART Bridgit® 4.
Trademark notice SMART Bridgit, SMART Board, SMART Meeting Pro, SMART Notebook, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. Microsoft, Windows, Windows Server, Windows Vista, DirectShow, Internet Explorer and Microsoft Outlook are either a registered trademark or trademarks of Microsoft Corporation in the U.S. and/or other countries. Mac, iSight, and QuickTime are registered trademarks of Apple, Inc.
Contents Introducing SMART Bridgit conferencing software Software components Global Server Network (GSN) option SMART Scheduler SMART Scheduler Outlook add-in Installing SMART Bridgit software Preparing for installation SMART Bridgit server requirements Server security Client security Installing SMART Bridgit server software Configuring the server software Setting passwords Changing SMART Bridgit server setup options Setting meeting options Managing a Global Server Network (GSN) About the Global Server Netw
C ON T EN T S Bandwidth and scalability Bandwidth requirements Examples of bandwidth requirements Scaling SMART Bridgit Appendix A: Troubleshooting Using the SMART Bridgit troubleshooting tool Monitoring a meeting's performance - presenter Monitoring a meeting's performance – participant Minimizing network latency Troubleshooting SMART Bridgit server connections Troubleshooting administration tool connections Troubleshooting SMART Scheduler Index ii 53 54 54 55 57 58 63 64 66 68 73 75 77
Chapter 1 Introducing SMART Bridgit conferencing software Software components SMART Bridgit Server software (Windows only) SMART Bridgit Administration Tools SMART Bridgit client software Features and highlights Global Server Network (GSN) option SMART Scheduler SMART Scheduler Outlook add-in 1 1 2 2 2 4 4 4 SMART Bridgit® conferencing software is a cost effective client/server application that lets you easily schedule meetings to connect, share and collaborate between SMART Board interactive whiteboards
CHAPT ER 1 Introducing SMART Bridgit conferencing software SMART Bridgit Administration Tools SMART Bridgit Server software also includes an Administration Tools application. You can use SMART Bridgit Administration Tools to configure servers and view their statuses, manage your SMART Bridgit conferencing software licenses and change password, sharing and remote control settings. You can also use the tools to set up a message of the day and configure chat and video settings.
CHAPT ER 1 Introducing SMART Bridgit conferencing software SMART Bridgit conferencing software and SMART Meeting Pro™ software SMART Bridgit conferencing software is integrated with SMART Meeting Pro software and SMART Product Drivers to provide screen sharing and simultaneous viewing of multiple shared displays, VoIP and webcam functionality. SMART Bridgit works best with SMART Meeting Pro 3.0 and SMART Meeting Pro Premium version 2.1 and 2.2.
CHAPT ER 1 Introducing SMART Bridgit conferencing software Global Server Network (GSN) option The SMART Bridgit Global Server Network (GSN) is a network of SMART Bridgit servers at different geographical locations. The GSN optimizes bandwidth and reduces latency by detecting the fastest server in each GSN and then automatically connecting the client to that server, regardless of the server they initially connected to.
Chapter 2 Installing SMART Bridgit software Preparing for installation SMART Bridgit server requirements Software licensing Managing software licenses purchased prior to February 22, 2012 Managing SMART Bridgit software licenses purchased after February 22, 2012 Access requirements Network administration experience Access to servers and infrastructure components on your network Administrator rights About SMART Bridgit security Server security Client security Domain names Registered domain name IPv4/IPv6 ad
CHAPT ER 2 Installing SMART Bridgit software This chapter contains information you will need to prepare for installation as well as procedures that will lead you through the installation process of SMART Bridgit software and its options. Preparing for installation SMART Bridgit conferencing software is scalable, so system requirements vary. The maximum number of users that a server can support is constrained by both the server hardware and the network bandwidth available to that server.
CHAPT ER 2 Installing SMART Bridgit software Software licensing During the 60-day free evaluation period. After the evaluation version expires, users can no longer conduct meetings on the server and must purchase and activate a software license. Managing software licenses purchased prior to February 22, 2012 If you purchased a SMART Bridgit software prior to February 22, 2012, you got a server license with its own product key.
CHAPT ER 2 Installing SMART Bridgit software Private local area network (LAN) use If your SMART Bridgit server will be used only in a private LAN, you need access to the following components of your LAN infrastructure: l An administrator login account with installation rights for the server computer you’ll install SMART Bridgit server software on. l Physical or remote login access, and an administrator login account with configuration rights, for your network’s DHCP and DNS servers.
CHAPT ER 2 Installing SMART Bridgit software Administrator rights After you install and configure SMART Bridgit server software, you may want to administer the server to check information such as performance logs and use records. To do this, your administrator needs physical or remote login access and a user login account on the SMART Bridgit server computer. About SMART Bridgit security Server security SMART Bridgit conferencing software complies with Secure Sockets Layer (SSL) 3.
CHAPT ER 2 Installing SMART Bridgit software Password type Description Server access An optional password that a meeting participant uses when connecting to a SMART Bridgit server. The server access password allows the participant to access the server and view the list of meetings on it. password I I MPOR TA N T If you assign a server access password, you should also assign a meeting creation password.
CHAPT ER 2 Installing SMART Bridgit software g To check if your public domain name resolves to an IP address 1. Select Start > Run on the computer where you'll install the SMART Bridgit server software. 2. Type cmd, and then press ENTER. A Command Prompt dialog boxappears. 3. Use the ipconfig command to determine the server’s IP address. 4. Use either the nslookup command or the ping command against the domain name for the SMART Bridgit server to determine the IP address that the network’s DNS returns. 5.
CHAPT ER 2 Installing SMART Bridgit software l Firewalls for the client should allow outbound communication from the client on all specified ports. For best performance, allow inbound TCP and UDP traffic to the server on the default ports specified in the following table. Default Type/protocol Use ports 80 TCP/HTTP l Initial connection to the SMART Bridgit server to display the web page from which the users download l the SMART Bridgit client.
CHAPT ER 2 Installing SMART Bridgit software N N OTE Although proxy servers protect internal networks from intruders, they unavoidably introduce network latency. If you incorporate a proxy server, configure each meeting participant’s Internet browser to allow access to the SMART Bridgit server. SMART Bridgit client system requirements SMART Bridgit software allows meeting participants to interact and collaborate directly with each other.
CHAPT ER 2 Installing SMART Bridgit software With VoIP audio and webcam video Windows l 2.0 GHz processor l 2 GB RAM l Broadband Internet connection Mac l 2.
CHAPT ER 2 Installing SMART Bridgit software N N OTE You can download or update SMART software downloads from smarttech.com/downloads. SMART Scheduler requirements Minimum computer requirements SMART Scheduler server requirements l 2.0 GHz processor l 1 GB of RAM l Windows Server 2003 R2 or 2008 R2 operating system l 10 Mbps network interface card that supports the TCP/IP l Network connection to your Microsoft Exchange Server l CDO 1.2.1 (Microsoft Collaboration Data Objects), version 6.5.
CHAPT ER 2 Installing SMART Bridgit software Installing SMART Bridgit server software Introduction When installing SMART Bridgit server software, consider the following points: l If you install SMART Bridgit server software on a dedicated server with one network interface card (NIC), select All (default) to bind SMART Bridgit conferencing software to all IP addresses. If your network uses network address translation (NAT), use port forwarding to redirect external requests to the NIC.
CHAPT ER 2 Installing SMART Bridgit software 4. Read the agreement. If you accept, click I accept, and then click Next. N N OTE If you want to keep a hard copy of the agreement for your records, click Print. The Destination Folder dialog box appears. 5. Click Next to use the default destination folder. OR Click Change to select a new location for SMART Bridgit conferencing software, and then browse to the desired folder and click OK. 6. Click Next. The Server Address Configuration page appears. 7.
CHAPT ER 2 Installing SMART Bridgit software 9. Configure the ports using the following options: Primary TCP port By default, SMART Bridgit conferencing software uses port 80 as its primary port. If your server is running another application that uses port 80, you must assign SMART Bridgit conferencing software to an unoccupied port. Configure your firewall to allow incoming and outgoing TCP traffic on your chosen port.
CHAPT ER 2 Installing SMART Bridgit software 11. Optionally, create the following passwords for server password security: Server access password An optional password that a meeting participant uses when connecting to a SMART Bridgit server. The server access password allows the participant to access the server and view the list of meetings on it. I I MPOR TA N T If you assign a server access password, you should also assign a meeting creation password.
CHAPT ER 2 Installing SMART Bridgit software Upgrading SMART Bridgit server software g To upgrade your SMART Bridgit server software 1. Go to smarttech.com/downloads. 2. Download SMART Bridgit software and run the ConferenceServicesSetup.exe file. A message appears asking if you want to upgrade or repair the program components from the previous version and warning you that all open meetings will be closed during the upgrade. 3. Click Yes to close an open meeting and continue with the upgrade.
CHAPT ER 2 Installing SMART Bridgit software After you activate the product key, your server software information appears in the Licenses for selected server table, the related status changes to Activated, and you have 500 installed licenses. I I MPOR TA N T When you purchase the SMART Bridgit 4.5 software service license, you're purchasing a server license and one product key that activates the server and its entitlement of up to 500 concurrent users.
CHAPT ER 2 Installing SMART Bridgit software g To activate your license by phone 1. Call SMART Technical Support (smarttech.com/contactsupport) and request your product key and installation ID. The Support representative uses your product key and installation ID to create and provide your activation key. 2. Double-click the SMART Bridgit Administration Tools icon on the server's desktop, and then click the Licensing tab. 3.
Chapter 3 Configuring the server software Setting passwords Changing the server access password Changing the meeting creation password Changing the administrator access password Assigning an API password Changing SMART Bridgit server setup options Setting meeting options Disabling remote control Disabling webcams Disabling text chat Disabling the Raise Hand feature Disabling the Knock feature Adding a message of the day Configuring meeting audio settings Third-party audio 23 23 24 25 25 26 26 27 27 27 28
CHAPT ER 3 Configuring the server software g To change server access passwords 1. Double-click the SMART Bridgit Administration Tools icon on the server's desktop, and then click the Security tab. 2. Select Server access password in the Client access passwords area. 3. Type the passwords you want to use. Use a semicolon to separate multiple passwords (for example, apple;banana;pear). N N OTES o To revoke a password, remove it from the list.
CHAPT ER 3 Configuring the server software 3. Type the passwords you want to use. Use a semicolon to separate multiple passwords (for example, apple;banana;pear). N N OTES o To revoke a password, remove it from the list. o If the server access password and meeting creation password are identical, you're prompted for only the server access password. 4. Click Apply. N N OTE Remember to give the passwords to everyone who's authorized to create meetings.
CHAPT ER 3 Configuring the server software g To assign an API authorization password 1. Double-click the SMART Bridgit Administration Tools icon on the server's desktop, and then click the Security tab. 2. Select API authorization password in the Server access passwords area. 3. Type the password you want to assign. 4. Click Apply. N N OTES o You can assign only one API authorization password. o To revoke the password, clear the API authorization password check box.
CHAPT ER 3 Configuring the server software Disabling remote control To prevent presenters from sharing control of their computers with other participants, disable the remote control setting in SMART Bridgit Administration Tools. g To disable remote control 1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop, and then click the Options tab. 2. Clear the Enable Remote Control check box. N N OTES o Remote control is available in active meetings until they end.
CHAPT ER 3 Configuring the server software g To disable text chat in SMART Bridgit meetings 1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop, and then click the Options tab. 2. Clear the Enable Chat check box. N N OTES o Text chat is available in active meetings until they end. o Text chat is disabled in new meetings and the option doesn't appear to meeting participants.
CHAPT ER 3 Configuring the server software 2. Clear the Enable Knock check box. N N OTES o The Knock feature is available in active meetings until they end. o The Knock feature is disabled in new meetings and the Knock to Join button doesn't appear to participants trying to join the meeting. Adding a message of the day Select this option to create a message users see when they open SMART Bridgit client. g To add a message of the day 1.
CHAPT ER 3 Configuring the server software 2. Clear the Enable Audio check box. N N OTES o Meeting audio is available in active meetings until they end. o Meeting audio is disabled in new meetings. g To select a default audio optimization when using VoIP 1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop, and then click the Audio tab. 2.
Chapter 4 Managing a Global Server Network (GSN) About the Global Server Network (GSN) A SMART Bridgit GSN is a network of SMART Bridgit servers in different geographical locations. A GSN optimizes bandwidth and reduces latency for enterprise SMART Bridgit deployment. You don't have to install the GSN separately. Install the SMART Bridgit server software and use SMART Bridgit Administration Tools to configure the GSN options. See Installing the server software on page 16 for installation information.
CHAPT ER 4 Managing a Global Server Network (GSN) g To set up your local GSN server 1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop, and then click the Servers tab. 2. Type a name for your server in the Description box in the Server setup information area. 3. Type a password for the server in the Server password box. 4. Click Apply. N N OTE The Apply button is enabled when you enter a server password.
CHAPT ER 4 Managing a Global Server Network (GSN) Removing a local server from a GSN g To remove a SMART Bridgit server from a GSN 1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop. 2. Click the Servers tab. 3. Select the local server you want to remove in the Server list. 4. Click Remove Local, and then click OK to confirm. N N OTES o The server is removed from every user’s Server list.
CHAPT ER 4 Managing a Global Server Network (GSN) 3. Click Apply. The new information is pushed to all other servers in the GSN. Ending a GSN meeting g To end a meeting on the local GSN server 1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop, and then click the Meetings tab. 2. Select a meeting in the list. 3. Click End meeting. N N OTE You can end meetings that exist on your local server only.
CHAPT ER 4 Managing a Global Server Network (GSN) Selecting or viewing server information g To select or view a GSN server 1. Double-click the SMART Bridgit icon on your desktop. The SMART Bridgit Software dialog box appears. in the bottom-left corner of the SMART Bridgit Software dialog box, if 2. Click the server icon you want to connect to a different server. The Server Information dialog box appears. N N OTES o Starting server is the name or address you typed into your browser.
Chapter 5 Administering the server software About SMART Bridgit Administration Tools Viewing status information Viewing active meetings Broadcasting messages to participants Viewing status information Viewing and saving usage reports Setting log purge frequency Managing servers and meetings Placing a server on hold Ending a meeting Controlling SMART Bridgit conferencing software services Customizing the SMART Bridgit server's web page Downloading the SMART Bridgit client 37 38 38 38 39 39 40 40 40 41 41 4
CHAPT ER 5 Administering the server software Viewing status information You can use SMART Bridgit Administration Tools to view status information for SMART Bridgit Server software, including active meetings, licenses and server usage. Viewing active meetings g To view active meetings 3. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop, and then click the Meetings tab. A table of active meetings appears.
CHAPT ER 5 Administering the server software Viewing status information g To view status information 3. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop, and then click the Servers tab. A table of active servers appears.
CHAPT ER 5 Administering the server software 2. In the server usage report, select the entries you want to save. OR Ensure no entries are selected if you want to save the entire report. 3. Click Save Report. If no entries are selected, a Save As dialog box appears. Skip step 5. OR If entries are selected, a Save All Items dialog box appears. Proceed to step 5. 4. Click Save All Entries or Save Selection. A Save As dialog box appears. 5. Enter a file name and destination, and then click Save.
CHAPT ER 5 Administering the server software g To place a server on hold or reactivate it 1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop, and then click the Servers tab. 2. Select the server in the Server list that you want to place on hold or to reactivate. 3. Click On Hold, and then click OK when asked to confirm. The server status changes to On Hold. OR Click Re-activate. The server status changes to Alive. Ending a meeting g To end a meeting 1.
CHAPT ER 5 Administering the server software g To control SMART Bridgit conferencing software services 1. Open the Windows Services administration console (Control Panel > Administrative Tools > Services). 2. Double-click SMART Bridgit Master Service. The SMART Bridgit Master Service Properties dialog box appears. 3. Click Start, Stop, Pause, Restart or Resume in the General tab to control the service. 4. Click OK. 5. Double-click SMART Bridgit Meeting Service.
CHAPT ER 5 Administering the server software 3. Save the web page file in the server’s application directory. N N OTES o The default directory location is C:\Program Files\SMART Technologies\SMART Bridgit. o For enhanced security, SMART Bridgit Server makes CustomPage.htm available only to a internet browser. If your custom page includes images or other files, those images and files must be hosted on a different server and referenced with absolute links in the custom page.
Chapter 6 Using SMART Scheduler Introduction SMART Scheduler requirements Minimum computer requirements Installing SMART Scheduler server software Installing the software Configuring SMART Scheduler Server Upgrading SMART Scheduler Server Installing the SMART Scheduler Outlook add-in from a command line Removing the SMART Scheduler Outlook add-in 45 45 45 46 46 48 48 49 51 Introduction If you're using a Windows operating system, the SMART Scheduler option integrates the SMART Bridgit server with Microsof
CHAPT ER 6 Using SMART Scheduler Microsoft Exchange Server Microsoft Exchange Server 2003, 2007 or 2010. SMART Scheduler Outlook add-in l 2.0 GHz processor l 1 GB of RAM l Outlook 2003 SP3, 2007 SP2 or 2010. l Network connection to your Microsoft Exchange Server l You must have SMART Bridgit server installed and running on either a separate computer (recommended) or, if required, on the same computer where you'll install SMART Scheduler server.
CHAPT ER 6 Using SMART Scheduler g To install SMART Scheduler Server software 1. Double-click the SMARTSchedulerServerSetup.exe installation file. The SMART Scheduler Server – InstallShield Wizard welcome screen appears. N N OTE The installer won’t run on a computer with Microsoft Outlook. 2. Click Next to continue. If you don’t have Microsoft Collaboration Data Object (CDO) installed on your computer, the CDO Installation Required dialog box appears. Go to the To install Microsoft CDO procedure below.
CHAPT ER 6 Using SMART Scheduler 3. Click OK to accept the default location, or type a new location. The CDO Installation file downloads to the specified location. 4. Browse to where you saved the file and double-click the ExchangeMapiCdo.msi file. 5. To install SMART Scheduler Server software, return to step 3 in Installing SMART Scheduler server software on page 46. Configuring SMART Scheduler Server After you install SMART Scheduler server software, you can change the server name and password settings.
CHAPT ER 6 Using SMART Scheduler 3. Remove the installed SMART Scheduler Outlook add-in software. 4. Remove Microsoft Messaging, API and Collaboration Data Objects (CDO). N N OTE The current versions of these components are installed during the upgrade procedure. 5. Install the SMART Scheduler server software. See Installing SMART Scheduler server software on page 46 for instructions. Installing the SMART Scheduler Outlook add-in from a command line g To install the add-in from a command line 1.
CHAPT ER 6 Using SMART Scheduler 4. Specify configuration options for the installer. SERVERNAME The address of the SMART Bridgit Server on which your SMART Scheduler meetings will run. USEPASSWORD Whether your SMART Scheduler meetings are password protected (0 or 1). MAILBOX The SMART Scheduler e-mail address N N OTE The Microsoft Exchange Server administrator creates this address and the mailbox on the Microsoft Exchange Server at the same time.
CHAPT ER 6 Using SMART Scheduler Removing the SMART Scheduler Outlook add-in I I MPOR TA N T Do not remove files for other SMART software products you want to continue to use. If you are unsure, contact SMART Technical Support for more information. Before you can perform the default removal procedure, you must obtain the product code for your version of SMART Scheduler Outlook add-in. You can find your product code in the following table.
Chapter 6 Bandwidth and scalability Bandwidth requirements Examples of bandwidth requirements Scaling SMART Bridgit 53 54 54 55
CHAPT ER 6 Bandwidth and scalability Bandwidth requirements SMART Bridgit conferencing software performs best when you allocate at least 300 Kbps of network bandwidth on your server for each meeting participant, both inbound to, and outbound from, the server. EXAMPLE If you have a 1.5 Mbps bandwidth connection to your server, you can support a maximum of five concurrent participants with four open microphones and four webcams at optimal performance (300 Kbps × 5 = 1,500 Kbps or 1.5 Mbps).
CHAPT ER 6 Bandwidth and scalability SMART Bridgit resource Bandwidth required One shared desktop with a resolution of 1024 × 9 Kbps 768 Four open microphones using the standard quality 25 Kbps × 4 = 100 Kbps setting Four open webcams with moderate activity 60 Kbps × 4 = 240 Kbps Totals: Bandwidth required for each participant 9 + 100 Kbps + 240 Kbps = 349 Kbps Bandwidth required for all 4 participants 349 Kbps × 4 participants = 1,396 Kbps or 1.
Appendix A Troubleshooting Using the SMART Bridgit troubleshooting tool Screen capture technology Sharing color quality Audio Connection Ink Monitoring a meeting's performance - presenter Improving performance Monitoring a meeting's performance – participant Improving performance Minimizing network latency Symptoms Solution Other suggestions Verifying communication protocol Checking for firewalls Measuring latency and packet loss Troubleshooting SMART Bridgit server connections Symptoms Solution Verifying
APPENDIX A Troubleshooting This section includes troubleshooting topics and information on how to get technical support. It also shows how you can use the SMART Bridgit software troubleshooting tool to optimize your system configuration and resolve problems. Using the SMART Bridgit troubleshooting tool SMART Bridgit software has a troubleshooting tool that you can use to determine the cause of issues you could have. g To open the troubleshooting tool 1.
APPENDIX A Troubleshooting SMART Bridgit software uses the following three types of technology to share screens during a meeting. Type of Description technology Mirror drivers SMART Bridgit software attempts to use this sharing method first because it offers the best performance. It requires an installation which is automatically done if you have administrator rights. N N OTE Mirror drivers behave unexpectedly on computers with Windows 7 operating systems.
APPENDIX A Troubleshooting Field/option Description When to use/why it’s important Hardware Indicates whether If you use a low-end video card in your system and acceleration hardware acceleration is you disable hardware acceleration, you increase the status on or off. performance of your computer.
APPENDIX A Troubleshooting Audio Use the following options to adjust your audio settings. Option Description When to use/why it’s important Enable echo Enables echo cancellation for VoIP audio Disable this option only if the computer's power is very limited, because it takes slightly more processing power to have this enabled. cancellation Some hardware devices contain echo cancellation that SMART Bridgit’s software-based echo cancellation can interfere with.
APPENDIX A Troubleshooting Connection This section provides server connection status details, as well as information on ports and proxy connections. Field Description Starting server Displays the server name that you typed when you connected SMART Bridgit software to the server.
APPENDIX A Troubleshooting Monitoring a meeting's performance - presenter When you present in a meeting, an hourglass could appear on the Show/Hide Partipant List button while SMART Bridgit software sends updates to the other participants. The hourglass disappears once all the participants can see your desktop. If the hourglass remains, one or more participants are lagging behind the meeting. g To view the meeting performance for each participant Click the Show/Hide Partipant List button .
APPENDIX A Troubleshooting o The procedure for reducing the desktop resolution varies between versions of the Mac operating system software. However, the option is always available in the Apple ( > System Preferences > Displays. o ) menu If you're the meeting owner, you can choose an audio optimization setting that could improve performance. If none of these options helps significantly, contact your network administrator and report that you're experiencing slow network performance.
APPENDIX A Troubleshooting l Reduce the level of Windows hardware acceleration. Select Control Panel > Display > Settings > Advanced. Click the Troubleshoot tab and drag the level of Hardware acceleration toward None. Test SMART Bridgit software's performance and reduce the hardware acceleration more if necessary. N N OTE This can improve performance for slow computers, but not for slow networks.
APPENDIX A Troubleshooting Minimizing network latency This topic details steps you can take if your client’s program is slow or unresponsive during a meeting. Latency, the time lag between sending a message to a remote computer and receiving a response, can cause noticeable performance issues in SMART Bridgit software. Symptoms l Connecting to the SMART Bridgit Server takes a long time. l The screen updates slowly when you view a shared desktop.
APPENDIX A Troubleshooting Verifying communication protocol SMART Bridgit software uses three types of network protocols: l TCP for data and video l UDP for VoIP audio l HTTP if a client is unable to connect to the server using TCP Communications using TCP and UDP have lower network delays than those using HTTP protocol, and using them helps to prevent latency issues. Use SMART Bridgit software’s troubleshooting tool to determine the network protocol you’re using.
APPENDIX A Troubleshooting Microsoft Windows operating systems include the PathPing tool to measure packet loss rate and latency. PathPing sends packets to each router on the path to a destination for an interval, and then it computes results based on the packets returned from each hop. Since PathPing shows how much packet loss is seen for any router or link, you can determine which routers or links are causing network problems.
APPENDIX A Troubleshooting l Configuring the client's HOSTS file on page 71 l Verifying port forwarding and firewall configuration on page 72 Verifying the network's DNS configuration Verify that the network’s DNS is configured correctly so the IP address resolved by the network’s DNS is the same as the SMART Bridgit Server’s IP address. g To verify that the DNS is configured correctly 1. Open a Command Prompt window on the SMART Bridgit server, type ipconfig and then press ENTER.
APPENDIX A Troubleshooting For more information, see Configuring the server software on page 23. N N OTE If the SMART Bridgit Software Administration Tools window doesn’t appear, see Manually updating the Windows registry on the next page to enter the domain name or IP address manually in the Windows registry. 2. Compare the domain name or IP address in the Registered Domain Name box to the domain name or IP address you compared in Verifying the network's DNS configuration on the previous page. 3.
APPENDIX A Troubleshooting Manually updating the Windows registry C C A U TI ON Use caution when you open the Windows registry editor. If you incorrectly modify the Windows registry, you can damage your computer’s operating system. Back up your registry before performing the following procedure. g To enter the domain name or IP address in the Windows registry 1. Start the Windows registry editor and browse to HKEY_LOCAL_ MACHINE\SOFTWARE\SMART Technologies Inc.\Bridgit DataconferencingSoftware\3.0. 2.
APPENDIX A Troubleshooting g To add the domain name to the Windows HOSTS file 1. Go to C:\Windows\system32\drivers\etc on the SMART Bridgit client computer, and then open the HOSTS file. 2. Add an entry so that the domain name you’re using to connect to the SMART Bridgit server resolves to the server’s IP address. This procedure is effective for SMART Bridgit clients on this computer only.
APPENDIX A Troubleshooting Troubleshooting administration tool connections Symptom When you install SMART Bridgit software with IP binding, SMART Bridgit Administration Tools doesn’t connect to the SMART Bridgit server.
APPENDIX A Troubleshooting I I MPOR TA N T Because other applications can use the hostname, you should remove the line you added in step 4 after you configure the SMART Bridgit Server. You can remove the line or comment it out (by inserting a “#” character at the beginning of the line). Moving the server's IP address to the top of the IP settings list g To move the server's IP address to the top of the IP settings list 1.
APPENDIX A Troubleshooting g To make SMART Bridgit software's primary port available 1. Stop applications that use SMART Bridgit software’s primary port. 2. Open SMART Bridgit Administration Tools and configure SMART Bridgit software. For more information, see Verifying SMART Bridgit server configuration. 3. Close SMART Bridgit Administration Tools. 4. Start the applications that you stopped in step 1.
APPENDIX A Troubleshooting 3. Type SMARTSchedulerServer.exe>>log.txt, and then press ENTER. The SMART Scheduler Server service starts. The log information re-directs to the log.txt file. 4. Wait a few minutes, and then press CTRL+C. The server stops and the command prompt returns. 5. Type net start "SMART Scheduler Server", and then press ENTER. The SMART Scheduler server service starts. 6. Locate the log.txt file, and then open it in a text editor.
Index A E access requirements 7 activating manually 21 using the SMART activation server 20 administering the server software 37 administration server software 37 audio settings 29, 61 ending a meeting 53 54 55 38 C checking for firewalls color quality configuring firewalls configuring proxy servers configuring the server software connection customizing the server's web page 67 60 11 12 23 62 42 D disabling remote control disabling text chat disabling webcams domain names 77 F firewalls checking fo
INDEX L licenses removing server or user licenses 22 licensing SMART Bridgit Server software 20 M message of the day 29 minimizing network latency 66 monitor meeting performance - participant64 monitor meeting performance - presenter 63 P password API changing the administrator access 25 25 pasword changing the conference creation 24 password changing the server access password setting pick fastest server option, disabling proxy servers configuring 23 23 35 12 22 S screen capture technology server
