User manual

C H A P T E R 6
Troubleshooting your roomsystem
47
Video
capture
light
Service
light
Camera status Issues Solutions
Red Green On but not capturing
video
The camera’s video output
doesn’t appear even
though it should.
Perform a room system test (see
page 49).
Green Green On and capturing
video
The camera’s video output
doesn’t appear.
Open the privacy shutter. (The
privacy shutter is marked with a
red spot to indicate when it’s
closed.)
The video quality is poor. Perform a room system test (see
page 49).
Resolving issues with the microphones
Use the following table to resolve issues with your room system’s microphones.
Microphone light Microphone status Issues Solutions
Off Not receiving power The microphones should
be receiving power but
aren’t.
Ensure that the microphones are
connected as shown in the
installation instructions (see page
7) and that the room system is
turned on.
Red On but muted Remote participants are
unable to hear room
participants.
Unmute the microphones in Lync
Room System software (or press
the microphone button on the
table microphones).
Green On and not muted Remote participants are
still unable to hear room
participants.
Perform a room system test (see
page 49).
Resolving issues with the speakers
Use the following table to resolve issues with your room system’s speakers.
Power light Speaker status Issues Solutions
Off Not receiving power The speakers should be
receiving power but aren’t.
Ensure that the speakers are
connected as shown in the
installation instructions (see page
7) and that the room system is
turned on.