User manual

C H A P T E R 6
Troubleshooting your roomsystem
46
Resolving issues with the console
Use the following table to resolve issues with your room system’s console.
Power light Console status Issues Solutions
Off Not receiving power The console should be
receiving power but isn’t.
Ensure that the console is
connected to the power supply as
shown in the installation
instructions (see page 7).
Solid amber Receiving power but
not connected to the
Lync appliance
There’s an issue with the
Lync appliance or the
interactive flat panels.
Refer to the troubleshooting table
on page 43.
Solid green Receiving power and
connected to the
Lync appliance
The screen is blank. Ensure that the HDMI cable is
connected as shown in the
installation instructions (see page
7).
The console screen
appears on the interactive
flat panel rather than on the
console.
l Follow the instructions on page
15 to correctly configure the room
system software.
l Ensure that the cable from the
HDMI1 port on the Lync
appliance is connected to the
console.
There’s no touch control. l Use SMARTBoard Diagnostics,
which is available from
SMARTSettings (see page 50),
to troubleshoot the issue.
l Ensure that the USB cable is
connected as shown in the
installation instructions (see page
7).
Resolving issues with the camera
Use the following table to resolve issues with your room system’s camera.
Video
capture
light
Service
light
Camera status Issues Solutions
Off Off Not receiving power The camera should be
receiving power but isn’t.
Ensure that the camera is
connected as shown in the
installation instructions (see page
7) and that the room system is
turned on.
Off Flashing
amber
Updating firmware The service light continues
flashing amber for more
than five minutes.
Temporarily disconnect the
power cable from the camera
and then reconnect it after a few
seconds.
Off Flashing
red
Hardware error The camera’s video output
doesn’t appear.
Temporarily disconnect the
power cable from the camera
and then reconnect it after a few
seconds.
Off Solid red Hardware error (the
USB cable isn’t
properly connected)
The camera’s video output
doesn’t appear.
Ensure that the USB cable from
the camera is connected to the
Lync appliance.