User manual
C H A P T E R 6
Troubleshooting your roomsystem
42
Locating serial numbers
Each of the major components of your room system has a serial number.
Component Serial number location
Interactive flat panel Back of the interactive flat panel in the top right-hand corner
N O T E S
l
When requesting technical support, provide
SMARTSupport with the left interactive flat panel’s serial
number.
l
You can also access the interactive flat panel’s serial
number from the on-screen display menu (see page 55 for
small and large rooms orpage 63 for medium rooms).
Lync appliance Wide side of the Lync appliance
Console Back of the console
Camera Top of the camera beside the service light
Table microphones Bottom of each microphone
Audio processor Narrow side of the audio processor
Speakers Back of each speaker
It’s good practice to record these serial numbers in a safe place. You can use the inside front
cover of this guide for this purpose.
Locating power and status lights
Your room system’s components have power and status lights, which you can use when
resolving common issues with the room system.