PLEASE THINK BEFORE YOU PRINT SMART Hub SE240 and VE220 Administrator’s Guide
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Contents 1 Welcome ............................................................................................................... 1 About This Guide ............................................................................................ 2 SMART Hub Features .................................................................................... 2 Computer Input Formats .......................................................................... 3 Computer Output Formats.....................................
ii | CO N T EN TS Power State Commands ........................................................................ 20 Input Selection Commands .................................................................... 20 Video and Audio Commands. ................................................................ 21 System Information Commands ............................................................. 22 Connecting to Computers and Video Sources..............................................
ii i | CON T EN TS 4 Maintaining Your SMART Hub ............................................................................ 41 Enabling Your Hub’s Audio Feature ............................................................. 42 Updating the SMART Hub SE240’s Firmware.............................................. 43 Upgrading to a SMART Hub SE240 ............................................................. 44 Upgrading Your SMART Hub VE220 Using a Product Key File.............
iv | CO N T EN TS
Chapter 1 Welcome The SMART Hub SE240 and SMART Hub VE220 are devices you connect to SMART Board™ interactive whiteboards, SMART Board for Flat-Panel Displays interactive overlays, SMART Board interactive display frames, Actalyst™ digital signage and SMART Podium™ interactive pen displays.
2 | CH A P T E R 1 – W E LC O ME About This Guide This guide explains how to install and configure your hub (or multiple hubs), how to secure network and conferencing settings and how to upgrade your SMART Hub VE220 to a SMART Hub SE240. This guide is intended for IT administrators and others experienced with installing computer hardware and configuring and administering computer networks.
3 | CH A P T E R 1 – W E LC O ME Computer Input Formats • VGA • SVGA • XGA • WXGA • SXGA • SXGA+ • MAC Computer Output Formats • SVGA • XGA • WXGA • SXGA • 720p • 1080i • 1080p Firmware Features Your hub’s main firmware features include whiteboarding for writing and drawing with digital ink, and saving documents for later use.
4 | CH A P T E R 1 – W E LC O ME Standard Accessories SMART provides the following accessories with your hub. If you need to purchase replacements, contact your authorized SMART reseller. Power Supply SMART provides a 12V, 5.0A power supply and the cable you need to connect it to a power outlet (depending on your region). Cables and Adapters SMART provides the following cables: • 6' (1.8 m) DVI male to VGA male cable to connect the Extended Control Panel (ECP) from the DVI-out port. • 6' (1.
5 | CH A P T E R 1 – W E LC O ME • DVI male to VGA female adapter to connect the SMART Hub SE240 to a projector or display using a VGA cable. Use this adapter if you use an Actalyst interactive overlay or a SMART Board interactive display frame.
6 | CH A P T E R 1 – W E LC O ME
Chapter 2 Configuring Your Hub This chapter contains information on the following topics: • Orienting Your SMART Product on page 8 • Connecting Your Computer to a Hub on page 8 • Connecting Video Sources to Your Hub on page 10 • Configuring the Display Settings on page 11 • Configuring Your Network and Conferencing Settings on page 11 • SMART Bridgit Software on page 14 • Configuring Room Control Settings on page 17 • Connecting to Computers and Video Sources on page 22 • Configuring Langu
8 | CH A P T E R 2 – C O NF I G UR IN G YOU R HU B Orienting Your SMART Product When your SMART product uses its default orientation data, the touch point on the screen corresponds to the projected image, provided the projected image fills the entire interactive screen. However, the projected touch point might be offset from the actual touch point in some situations. Resolve this issue by orienting your SMART product.
9 To connect your hub to a computer | CH A P T E R 2 – C O NF I G UR IN G YOU R HU B Connect the computer to the SMART Hub SE240 using the appropriate cables and connectors. Power Source Computer 1 Computer 2 Video Video USB Source Source Storage 1 Devices, 2 Keyboard and Mouse Network Display NOTE The SMART product and audio connections are optional. To configure your hub for the computer 1. Select System > Settings. The Settings dialog box appears. 2. Press Input Configuration. 3.
10 | CH A P T E R 2 – C O NF I G UR IN G YOU R HU B Connecting Video Sources to Your Hub IMPORTANT This section applies to the SMART Hub SE240 only. You can connect up to two video sources to your SMART Hub SE240. Video sources include DVD players, VCRs and similar devices. After connecting a video source to your SMART Hub SE240, you can view its input on your SMART product’s interactive screen and do the following: To connect a video source • Draw digital ink notes. • Freeze the display.
11 | CH A P T E R 2 – C O NF I G UR IN G YOU R HU B Configuring the Display Settings You can configure your hub’s resolution and time-out settings to work with your SMART product’s display. To configure the display settings 1. Select System > Settings. The Settings dialog box appears. 2. Press Display Configuration. TIP The top portion of the Display Configuration tab shows information about the projector or display connected to your hub. You can refresh this information by pressing Refresh. 3.
12 | CH A P T E R 2 – C O NF I G UR IN G YOU R HU B OR Select the Manually specify network settings and addresses option to configure networking settings manually, and then type the appropriate information (as supplied by your network administrator) in the : – IP address – Subnet mask – Default gateway – DNS server 1 – DNS server 2 4. Press Apply All. TIP You can reset your unit to ensure your settings are applied. To configure e-mail (SMTP) settings 1. Select System > Settings.
13 To configure network management (SNMP) settings | CH A P T E R 2 – C O NF I G UR IN G YOU R HU B 1. Select System > Settings. The Settings dialog box appears. 2. If you have a SMART Hub SE240, select Network and Conference, and then press Management, Room Control. NOTE The Room Control feature isn’t available with the SMART Hub VE220. 3. Select Use the settings as the SNMP read/write strings to use the general settings for the SNMP read/write strings.
14 | CH A P T E R 2 – C O NF I G UR IN G YOU R HU B NOTE To fully utilize the SNMP features, download the SMART Hub’s Management Information Base (MIB) files from www.smarttech.com/SE240firmware for the SMART Hub SE240, or www.smarttech.com/VE220firmware for the SMART Hub VE220. SNMP management software uses MIB files to interpret the devices that it monitors. SMART Bridgit Software IMPORTANT This section applies to the SMART Hub SE240 only.
15 | CH A P T E R 2 – C O NF I G UR IN G YOU R HU B Configuring SMART Bridgit Software To configure SMART Bridgit software 1. Select System > Settings. The SMART Hub SE240 Settings dialog box appears. 2. Press Network and Conference, and then press the Conferencing tab. 3. Select the Enable conferences with Bridgit software check box. 4. In the Bridgit server box, type the URL of the SMART Bridgit server (for example, bridgit.yourcompany.com). 5.
16 To share your display | CH A P T E R 2 – C O NF I G UR IN G YOU R HU B Press Share Screen at the top of your screen. A blue border appears around your display. NOTE If you and another participant are in the same SMART Bridgit meeting, the meeting’s owner must approve your request before you can share your display. To stop sharing your display Select Stop Sharing. The blue border around your display disappears.
17 | CH A P T E R 2 – C O NF I G UR IN G YOU R HU B Leaving a SMART Bridgit Meeting You can leave a SMART Bridgit meeting at any time. To leave a SMART Bridgit meeting Select Settings > Leave Meeting. NOTE When prompted to disconnect the remaining participants, press Yes. The meeting ends and the other participants are disconnected. If you press No, only you disconnect, but the meeting continues. Configuring Room Control Settings IMPORTANT This section applies to the SMART Hub SE240 only.
18 To connect the computer or room control system to your hub | CH A P T E R 2 – C O NF I G UR IN G YOU R HU B Connect your hub to the computer or room control system using the female RS-232 connector. NOTE The female RS-232 connector is for room control only. To enable your hub’s room control mode 1. Select System > Settings. The SMART Hub SE240 Settings dialog box appears. 2. Select Administration, and then select the Enable room control with RS-232 check box. 3. Press Apply All.
19 | CH A P T E R 2 – C O NF I G UR IN G YOU R HU B Enabling and Using Room Control Settings through TELNET IMPORTANT This section applies to the SMART Hub SE240 only. Instead of connecting the SMART Hub SE240 to room control through the serial interface, you can connect through TELNET. To connect the computer or room control system through TELNET 1. Connect your hub and the computer or room control system to the same network. 2. Select System > Settings.
20 | CH A P T E R 2 – C O NF I G UR IN G YOU R HU B Power State Commands Command Description on Turns on the SMART Hub SE240. off Turns off the SMART Hub SE240 (only with a projector). get powerstate Requests the SMART Hub SE240 power state.
21 | CH A P T E R 2 – C O NF I G UR IN G YOU R HU B Video and Audio Commands. Command Description set brightness {+ or -} Increases or decreases the brightness in increments. set brightness {0 – 100} Sets the brightness to an absolute value from 0 (off) to 100 (full brightness). get brightness Requests the hub’s current brightness setting. set contrast {+ or –} Increases or decreases the contrast in increments.
22 | CH A P T E R 2 – C O NF I G UR IN G YOU R HU B System Information Commands Command Description get lamphrs Requests the number of hours that the projector lamp has been in use (from 0 to 3000). NOTE This command only returns a value if the SMART Hub SE240 is connected to a UF, UX or Unifi projector. get syshrs Requests the number of hours that the system has been in use. get ipaddr Requests the IP address. get macaddr Requests the MAC address. get fwver Requests the firmware version.
23 To view a connected video source’s input | CH A P T E R 2 – C O NF I G UR IN G YOU R HU B Press one of the video source input buttons on the sidebar. The video source’s input appears. NOTE The default label of the S-video input button is Video One, and the default label of the composite input button is Video Two. You can change these labels. Configuring Language and General System Settings The hub’s user interface is set to English by default.
24 | CH A P T E R 2 – C O NF I G UR IN G YOU R HU B Disabling Your System Hardware Features Disable your system hardware features if you want to disable your network port, secure your settings or prevent anyone from using the hub to connect to a corporate network. To disable your system hardware settings 1. Select System > Settings. The Settings dialog box appears. 2. Press Administration. 3. Clear the Enable RJ45 Ethernet port check box to disable networking features. 4.
25 | CH A P T E R 2 – C O NF I G UR IN G YOU R HU B Configuration Files The central configuration file located in the SMART folder holds all of the information required to synchronize the hubs. Inside the SMART folder, create a text file and name it Hub_SE240_firmware.cfg for the SMART Hub SE240, or Hub_VE220_firmware.cfg for the SMART Hub VE220. Then place the file in the SMART directory located on the TFTP server.
26 | CH A P T E R 2 – C O NF I G UR IN G YOU R HU B Updating Your Hub’s Firmware To update your hub’s firmware Press your hub’s Update Now button. You can also schedule your hub to perform daily updates at specific times. Configuring SNTP Settings As with TFTP, you must set up an SNTP server on a separate computer, and then configure the hubs to communicate with the SNTP server through a specified domain/ IP computer address and port number.
27 | CH A P T E R 2 – C O NF I G UR IN G YOU R HU B Configuration Settings and Files NOTE Some of these settings don’t apply to the SMART Hub SE240. They apply to the SMART Hub VE220 only. Key Value Description Language • English Sets system to a specified language.
28 | CH A P T E R 2 – C O NF I G UR IN G YOU R HU B Key Value Description ShutdownTimeout • 15 minutes Sets the elapsed time before a configured projector turns off. • 30 minutes • 45 minutes • 60 minutes • No timeout bridBridgitServer User defined Provides the server’s name. For example, bridgit.smarttech.com (SE240 only). bridViewPassword User defined Shows the for the SMART Bridgit server (SE240 only).
29 | CH A P T E R 2 – C O NF I G UR IN G YOU R HU B Key Value Description TFTPPortNum User defined Use 69 as the TFTP port number. SNTPServer User defined Use the SNTP server. For instance, time-a.nist.gov. SNTPPortNum User defined Use 123 as the SNTP port number. SNMPEnable • false Enables SNMP support. • true AUTO_UPDATE_MODE 0: Disabled 1. 00:00:00 2. 04:00:00 3. 08:00:00 Time in SNTP at which your hub checks the TFTP server for updated settings or configuration information. 4.
30 | CH A P T E R 2 – C O NF I G UR IN G YOU R HU B Key Value Description RoomcontrolEnable • false Enables room control (SE240 only). • true SettingsReqP/W • false • true SettingsLmtdAccess • false • true Creates a to modify settings from the settings menu. Enables limited access to settings without a . SettingsPassword User defined Creates a settings to gain limited access to the above settings.
31 | CH A P T E R 2 – C O NF I G UR IN G YOU R HU B Exporting and Importing Configuration If you have more than one hub, you can configure one unit, export the configuration settings to a USB storage device, and then import the configuration settings to the other units. NOTES To export configuration settings to a USB storage device • Procedures vary depending on whether you have a SMART Hub SE240 or a SMART Hub VE220. • The export process doesn’t include orientation data on the USB storage device.
32 To import configuration settings from a USB storage device | CH A P T E R 2 – C O NF I G UR IN G YOU R HU B 1. Connect the USB storage device to your hub. 2. Select System > Settings. 3. Press Administration, and then ensure the Enable USB storage device support check box is selected. 4. Press Import Settings. The Settings dialog box appears. 5.
Chapter 3 Using Your Hub This chapter contains information on the following topics: • Basic Tools on page 34 • System Help on page 35 • Starting Your Hub Session on page 35 • Whiteboarding on page 36 • Saving or E-Mailing a File on page 37 • Using Your SMART Product with Computer Inputs on page 38
34 | CH A P T E R 3 – U SIN G Y O UR H UB Basic Tools Sidebar For the SMART Hub SE240, the sidebar menu allows you to move between SMART Bridgit meetings, computer and video source sessions and Whiteboarding. See the Using Your SMART Hub VE220 Quick Reference (document 144102) if you have a SMART Hub VE220. For the SMART Hub VE220, the sidebar helps you navigate between features. See the Using Your SMART Hub SE240 Quick Reference (document 124621) if you have a SMART Hub SE240.
35 | CH A P T E R 3 – U SIN G Y O UR H UB Volume Adjustment If your hub is connected to speakers, adjust the volume by pressing Volume. Adjust the volume by moving the slider up to increase the volume, or down to decrease the volume. NOTE You can also control volume adjustment through the volume button on the SystemOn Module connected to the pen tray. System Help Your hub includes Help. To view Help 1. Select System > Help. 2. Press a help topic to view the associated information.
36 | CH A P T E R 3 – U SIN G Y O UR H UB Whiteboarding Whiteboard allows you to capture notes and drawings in digital ink on your SMART product. Use Whiteboard for brainstorming, note-taking and other activities for which you want to use your SMART product’s digital ink tools without connecting to a computer. To create a file Press the New File button. A new file opens. To open a file 1.
37 | CH A P T E R 3 – U SIN G Y O UR H UB Saving or E-Mailing a File You can save your file on a USB storage device or e-mail it in one of the following formats: • Whiteboard file (.notebook) • JPEG archive (.zip) • Portable Document Format (.pdf) After saving a file on a USB storage device, you can open, view and edit on a computer with SMART Notebook or SMART Meeting Pro™ software. To save a file 1. Connect a USB storage device to your hub. 2. Press the Save button. 3.
38 To e-mail a file | CH A P T E R 3 – U SIN G Y O UR H UB 1. Press the E-mail button. The File Browser dialog box appears. 2. Select the recipient in the Recipient list. OR Type the recipient’s e-mail address in the E-mail address box. NOTES – Add a new recipient or edit the list of recipients by pressing the appropriate button in the upper right corner of the E-mail dialog box. – If you’re using the on-screen keyboard to type e-mail addresses, press SHIFT + 2 for the @ symbol. 3.
39 To erase digital ink | CH A P T E R 3 – U SIN G Y O UR H UB 1. Pick up the eraser from your SMART product’s pen tray. OR Press the Eraser button on the sidebar. 2. Erase your digital ink notes. To clear the display Press the Clear button. Digital ink notes disappear from the display. To freeze the display Press the Freeze button. The display freezes. To capture the display Press the Capture button. The last page in the page sorter contains a screen capture of the display.
40 | CH A P T E R 3 – U SIN G Y O UR H UB
Chapter 4 Maintaining Your SMART Hub This chapter contains information on the following topics: • Enabling Your Hub’s Audio Feature on page 42 • Updating the SMART Hub SE240’s Firmware on page 43 • Upgrading to a SMART Hub SE240 on page 44
42 | CH A P T E R 4 – M AIN T AIN IN G YOU R SMA RT H UB Enabling Your Hub’s Audio Feature If you want to access your hub’s audio feature, you need to remove your hub’s cover plate. IMPORTANT This section applies to the SMART Hub VE220 only. To remove the hub’s cover plate 1. Using a Phillips No. 1 screwdriver, remove the two screws securing the hub’s cover plate. 2. Pry the plastic cover off of the hub with a flat-headed screwdriver, or a similar device.
43 | CH A P T E R 4 – M AIN T AIN IN G YOU R SMA RT H UB Updating the SMART Hub SE240’s Firmware SMART periodically releases firmware updates that introduce new functions or correct known issues with existing functions. You can update your hub’s firmware using a USB storage device. To determine if an update is required 1. Select System > Settings. The Settings dialog box appears. 2. Press System & Language. The current version of the firmware appears in the System Information section of the tab. 3.
44 | CH A P T E R 4 – M AIN T AIN IN G YOU R SMA RT H UB 6. Select Administration > Firmware Update. The Settings dialog box appears. 7. Select the Bootloader check box, and then press OK. 8. Press Restart. NOTE The initial reset after updating the firmware can take several minutes.
45 | CH A P T E R 4 – M AIN T AIN IN G YOU R SMA RT H UB Upgrading Your SMART Hub VE220 Using a Product Key File IMPORTANT This section applies to the SMART Hub VE220 only. To upgrade your VE220 using a product key file 1. Connect a USB storage device to your computer’s USB interface. 2. Create a folder named SMART on the USB storage device. 3. Create a text file with the following text: _PRODUCT_KEY =SE-XXXX-XXXX-XXXX-XXXX Replace the XXXX section with your product key. 4.
46 | CH A P T E R 4 – M AIN T AIN IN G YOU R SMA RT H UB
Appendix A Hardware Environmental Compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment Regulations (WEEE Directive) Waste Electrical and Electronic Equipment regulations apply to all electrical and electronic equipment sold within the European Union.
48 | AP PENDI X A – HA RD WAR E E NVI RON MEN T AL COM PLI ANC E Packaging Many countries have regulations restricting the use of certain heavy metals in product packaging. The packaging used by SMART Technologies to ship products complies with applicable packaging laws. China’s Electronic Information Products Regulations China regulates products that are classified as EIP (Electronic Information Products).
Appendix B Customer Support Online Information and Support Visit www.smarttech.com/support to view and download user’s guides, how-to and troubleshooting articles, software and more. Training Visit www.smarttech.com/trainingcenter for training materials and information about our training services. Technical Support If you experience difficulty with your SMART product, please contact your local reseller before contacting SMART Technical Support. Your local reseller can resolve most issues without delay.
50 | AP PENDI X B – C U S T O M E R S U P PO R T Shipping and Repair Status Contact SMART’s Return of Merchandise Authorization (RMA) group, Option 4, +1.866.518.6791, for shipping damage, missing part and repair status issues. General Inquiries Address SMART Technologies 3636 Research Road NW Calgary, AB T2L 1Y1 CANADA Switchboard +1.403.228.5940 or Toll Free 1.866.518.6791 (U.S./Canada) Fax +1.403.228.2500 E-mail info@smarttech.
Toll Free 1.866.518.6791 (U.S./Canada) or +1.403.228.5940 www.smarttech.
