User Guide

Resolving issues using SMART Board
Diagnostics
If you touch the interactive flat panel’s surface and nothing happens, or if there is no digital ink or the
ink appears in some locations and not in others, use SMART Board Diagnostics to help identify and
resolve these issues.
I M P O R T A N T
Do not change diagnostic settings unless asked to do so by SMART Support.
Checking the camera view
If nothing happens when you touch the interactive flat panel’s surface, check to make sure that
nothing is blocking one of the cameras.
g To check camera views
1.
Press the SMART Board icon in the notification area (Windows operating systems) or the
Dock (MacOSX operating system software).
OR
Press the SMART Meeting Pro icon in the notification area.
2. Press SMARTSettings.
SMART Settings opens.
3. Select About Software and Product Support > Tools > Diagnostics.
SMART Board Diagnostics opens.
4. In the View menu, select SBX800/SBID8070i/SBID8055i Bar.
The SBX800 group box appears in the SMART Board Diagnostics screen.
5. Press View.
The camera view screen appears.
6. Click Update to display the four camera views. This could take a few moments.
If one of the camera views remains black, the camera is blocked or can’t locate the reflective
tape on the interactive flat panel’s inner frame.
7. Check the camera lens and ensure that nothing is blocking its view and that nothing is affixed
to the interactive surface.
C H A P T E R 8
Troubleshooting for your interactive flat panel
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