User Guide

Symptom Causes Solution
Your interactive flat
panel isn’t turning off
when people have left
the room.
The sensors aren’t enabled. Enable presence detection.
See Proximity control
settings on page 79.
There isn’t enough of a temperature
difference between the ambient temperature
and human body temperature.
Reduce the room
temperature.
Your interactive flat
panel is turning on after
it has been turned off.
The re-enable time is too short for you to
exit the room before the sensors start
detecting motion again.
Increase the
RE
-
ENABLETIME setting.
See Proximity control
settings on page 79.
There isn’t a large enough temperature
difference between the ambient temperature
and human body temperature.
Reduce the room
temperature.
Sunlight is hitting the sensors. Close any blinds or shades.
Glass, acrylic or other similar material is
between the person and the sensors.
Remove the material.
Your interactive flat
panel is turning on
when people are not
present.
There’s a sudden temperature change in the
room (humidifier emission, air conditioning,
heating system).
Remove the source of major
temperature fluctuation.
Sunlight is hitting the sensors. Close any blinds or shades.
Your interactive flat
panel is turning off
when people are
present.
Over time, the sensors average the room
temperature so people's body temperature
becomes part of the ambient temperature.
Increase the AUTO POWER
OFF setting. See Proximity
control settings on page 79.
C H A P T E R 8
Troubleshooting for your interactive flat panel
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