User Guide

Resolving touch control and digital ink issues
Use the following troubleshooting table if you can see your computer desktop on your interactive flat
panel, but you do not have touch control over the desktop.
For more information, see SMARTInk user’s guide for MacOSX operating system software
(smarttech.com/kb/170192) or SMARTInk user’s guide for Windows operating system
(smarttech.com/kb/170191).
Symptom Causes Solution
When you touch the screen,
no pointer appears and you
can’t move icons. The status
light is red.
The
SMARTProductDrivers
on your computer are
not current.
Update your SMARTProductDrivers (see
Updating SMART Product Drivers on
page 53).
No USB connection
from the computer to the
interactive flat panel.
Verify your connections (see page 16).
Your USB connection
doesn’t correspond with
the selected video input.
Connect the USB to the correct receptacle
that corresponds to your computer’s video
input. (For more information, see page 17.)
The SMARTMeetingPro
icon or the
SMARTNotebook icon
doesn’t appear.
SMARTProductDrivers
isn’t installed.
Download and install SMART software
from smarttech.com/downloads.
OR
Connect your computer or laptop to your
interactive flat panel with a
SMARTGoWire cable. (For more
information, see page 48.)
SMART software isn’t
running.
Open the SMART Product Drivers folder
in your list of programs, and then select
SMART Board Tools.
The SMARTBoard icon or
SMARTMeetingPro icon
is crossed out in red.
Your computer can’t find
your interactive flat
panel.
Start SMART software, and then run the
SMART Connection Wizard’s
troubleshooting procedures.
Either the SMART
Board Diagnostics
window or SMART
Settings is open.
Close the SMART Board Diagnostics
window and the SMART Settings panel.
C H A P T E R 8
Troubleshooting for your interactive flat panel
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