User Guide

Chapter 8: Troubleshooting for your
interactive flat panel
Resolving image issues 61
Diagnosing blank screen issues using the front control panel lights 61
Resolving poor image quality 63
Resolving touch control and digital ink issues 66
Resolving audio issues 69
Resolving remote control issues 70
Troubleshooting presence detection 70
Resolving issues using the SMART Connection Wizard 72
Resolving issues using SMART Board Diagnostics 73
Checking the camera view 73
This chapter provides you with the information necessary to solve simple issues that can occur with
your interactive flat panel. If issues persist, or aren’t covered in this chapter, contact SMARTSupport
(smarttech.com/contactsupport).
Resolving image issues
Complete the following steps if your interactive flat panel doesn’t display an image correctly or
doesn’t display any image at all.
Diagnosing blank screen issues using the front control panel lights
Use the following troubleshooting table when your computer is turned on, but you don’t see an image
on the interactive flat panel screen.
Begin by looking at the interactive flat panel system status light and the power light in the front control
panel.
Chapter 8
61