User's Manual

Chapter 7
51 smarttech.com/kb/171164
Chapter 7: Troubleshooting
Troubleshooting the display 51
Resolving issues with power 52
Resolving issues with presence detection 52
Resolving issues with video 53
Resolving issues with image quality 53
Resolving issues with audio 55
Resolving issues with touch and digital ink 56
Troubleshooting the display’s software 57
Resolving general issues 57
Resolving issues with Activities 58
Resolving issues with Workspaces 58
Resolving issues with SMARTNotebook Player 58
Resolving issues with Browser 59
Resolving issues with Input 59
Resolving issues with Screen Share 60
Resolving issues with Android mobile devices 61
Resolving issues with Apple devices 63
Resolving issues with Chrome browser and Chromebook 65
Resolving issues with Windows computers 67
Advanced troubleshooting for Screen Share 69
Referring to the SMART knowledge base for additional troubleshooting information 70
Contacting your reseller for additional support 70
Locating the display serial number 71
Locating the iQ appliance serial number 71
This chapter explains how to troubleshoot issues with the display and its software.
Troubleshooting the display
The following information helps you resolve a variety of common issues with the display, including
issues with:
l Power
l Presence detection