User's Manual

APPENDIX B
REMOTELY MANAGING THE DISPLAY
94 smarttech.com/kb/171164
Part number
Get command Response
get partnum partnum=[Value]
Where [Value] is the part number, including the revision.
NOTE
If multiple display are connected, the response includes
the part numbers for all displays separated by commas.
Resolving issues with remote management
The following table presents common issues with remote management and explains how to
resolve them:
Issue Solutions
You’re experiencing general issues
with remote management.
l Make sure all the cable connections are secure.
l Restart the display and the remote management system.
See Turning the display off and back on on page47.
l Configure the serial interface settings.
See Configuring the computer’s serial interface settings on page87.
You’re experiencing other issues
with remote management, or the
previous solutions don’t resolve the
issue.
See Referring to the SMART knowledge base for additional troubleshooting
information on page70.