User's Manual
Table Of Contents
- Front page
- Contents
- Chapter 1: Getting started
- Chapter 2: Product keys
- Where do I get a product key for my software?
- How do I find the activation status of my SMART software?
- How can I find my product key if I lose it?
- Can I recover my product key if I delete it?
- When do I reach my activation limit?
- If I remove and then install my software, do I lose my activation? Does in...
- What’s the difference between a product key, an installation ID and an activa...
- If I remove and then install my software on the same computer, do I need to a...
- Can I transfer my license from one person or computer to another?
- Can I de-activate a license?
- Does using the software in Evaluation mode consume a license?
- How do I use the different components of SMART Classroom Suite interact...
- Chapter 3: Deploying software product keys to more than one computer
- How do I deploy specific product keys to specific computers?
- How do I push multiple product keys during installation?
- Should I activate my software before or after imaging?
- How do I deploy a product key when I install software on Windows computers?
- How do I deploy only a product key after I install software on multiple netwo...
- How do I mix and match my product keys?
- Can I find out how many activations I’ve used?
- How do I push out a hardware activated SMART Response software key?
- Can I use the activation key from a manual activation on multiple computers?
- Can I check the activation status of my SMART products across my network?
- Chapter 4: Entitlements
- What updates am I entitled to?
- What can I install on a computer that isn’t connected to an interactive white...
- What can I install on my home computer?
- How do I find my take-home product key for SMART Response software?
- Can I use a hardware-activated SMART Response software product key on multipl...
- Can I share my product key with teachers at different schools?
- Is a product key licensed to a computer or a user?
- How many times can I activate my SMART software?
- Why doesn’t SMART Notebook Math Tools software work when I enter my SMART Not...
- Why doesn’t Mixed Reality Tools work when I enter my Mixed Reality Tools prod...
- How do I activate Mixed Reality Tools?
- What is the correct product key for my SMART software?
- Chapter 5: Troubleshooting
- How do I activate my SMART software using the Activation Wizard?
- Why isn’t my software activating?
- Why is my product key invalid?
- What happens if I expand my purchase from SMART Notebook software to SMART Cl...
- Why does the Activating... bubble appear in the system tray?
- Why does the activation status of my SMART software say it expires 90 days af...
- How do I activate SMART Response software?
- How do I activate a SMART Response VE system?
- Why didn’t my SMART Response software activate when I connected the receiver?
- Why does a trial window appear after I enter my SMART Notebook software produ...

Why doesn’t Mixed Reality Tools work when I
enter my Mixed Reality Tools product key?
Mixed Reality Tools is an add-on product for SMARTNotebook software. Mixed Reality Tools
requires its own product key (prefix MR-) for activation. SMARTNotebook software requires its own
product key (prefix NB-) for activation. To activate both Mixed Reality Tools and SMARTNotebook
software, you need to enter and activate both product keys. To activate only SMARTNotebook
software, enter its product key.
How do I activate Mixed Reality Tools?
Mixed Reality Tools is an add-on product for SMARTNotebook software. You can activate Mixed
Reality Tools either by launching the software while a SMARTDocumentCamera is connected or by
entering a Mixed Reality Tools product key (prefix MR-). Neither the SMARTDocumentCamera
product key nor the Mixed Reality Tools product key activates SMARTNotebook software. You need
to activate SMARTNotebook software with its own product key (prefix NB-).
What is the correct product key for my SMART
software?
Every SMART software product key contains either a five-character or a two-character prefix that
identifies its type. Most keys activate a single product while a few activate a suite of products.
Product
key prefix
SMART software
SNT10
SMART Response software and SMART Notebook software ( activated by
connecting a SMART Response receiver)
MR Mixed Reality Tools
NB SMARTNotebook software
NM SMARTNotebook MathTools software
MT SMARTNotebook MathTools software (also activates SMARTNotebook software)
MH SMARTNotebook MathTools software (take-home key)
NS SMARTNotebookSE software
C H A P T E R 4
Entitlements
20