User's Manual

13
Section 5 - Troubleshooting
5.1 FQA
Q.1: What is the best way to set up my system? Where should I put my Smart Panel and the sensors?
A.1: We recommend that you take some time in advance to think about the placement of the Smart Panel and Sensors.
The best location for the Smart Panel is usually by the main entry/exit point, in a hallway, or in another central
location in your home. The Smart Panel must be plugged into a power socket, which may dictate where it can be
placed.
Please note that the alarm is pre-programmed with default settings, allowing you a pre-determined amount of time
to enter (30 seconds) and exit (15 seconds) before the alarm sounds. If the Smart Panel is not near your front door
you can either change the default setting to allow more time to enter/exit your home or, alternatively, use the Key
Fob to turn the system on and off.
Q.2: How many Sensors can the Smart Panel support?
A.2: An unlimited number of Sensors can be supported by the system; you can add the ‘Optional Sensors’ to different
zones in your house as you see fit.
Q.3: What wireless range should I expect from Sensors?
A.3: The range will vary depending on the type of structure; however, in an open space, the Sensors should be capable
of transmitting a signal up to 150 meters from the Smart Panel.
Q.4: How do I attach my Sensors?
A.4: Adhesive tape and screws are provided for the purpose of securely mounting these items. Please refer to the
User Guide for more information about mounting the Smart Panel and the Wireless Sensors.
Q.5: Do I have to programme the Smart Panel?
A.5: The Wire-Free Home Protection System WS100S is designed for easy self-installation. This means that the wireless
Sensors are in a default setting already registered to the Smart Panel and will therefore function immediately after
the Sensors are powered up. If you choose to buy additional accessories, these will need to be added to your
System using the easy to follow instructions.
Note: We recommend that you install the System using the default settings to ensure that your product functions
properly. Once you are familiar with the system you can change the settings to suit your needs.
Q.6: Can I still use the same System if I move?
A.6: The Wire-Free Home Protection System WS100S is completely portable. If you move, you can remove your
Smart Panel and wireless accessories and re-install them in your new property.
Q.7: What if I forget my PIN?
A.7: If you forget your PIN, you may press the “Reset” button inside the battery compartment and the PIN will be reset
to the factory default PIN 1234.
Q.8: Why does my Motion Sensor not respond to movement?
A.8: Motion Sensor are very sensitive so to preserve battery life the Sensor will go to “Sleep” after an event has been
identified and reported to the panel. This “Sleep” period lasts 3 minutes, after which, if no activity is detected,
the Motion Sensor will again become active and ready to detect other events.
Q.9: Why does my Motion Sensor keep generating false alarms?
A 9: If you have a pet, make sure they have not triggered the system. Remember, sensitivity to pets increases in certain
circumstances e.g. the nearer the pet to the Sensor.