User's Guide

Table Of Contents
Chapter 5
37 smarttech.com/kb/171415
Chapter 5: Troubleshooting
The display isn’t turning on 37
The display is turning on when it shouldn’t 38
The screen is blank or there’s a problem with the image on the screen 38
There’s no sound or there’s a problem with the sound 40
Touch isn’t working as expected 41
The pens and erasers aren’t working as expected 41
iQ apps aren’t working as expected 42
SMART software on connected computers isn’t working as expected 42
The SMART OPS PC module isn’t working as expected 43
Contacting your reseller for additional support 43
This chapter explains how to resolve a variety of common issues with the display and optional
SMART OPS PC module. If your specific issue isn’t described here or the solutions to the
symptoms don’t work, refer to the SMART knowledge base for additional troubleshooting
information.
https://community.smarttech.com/s/topic/0TOU0000000kAJ0OAM/interactive-
displays?language=en_US&tabset-7ccc8=2
The display isn’t turning on
Symptom Troubleshooting steps
The power light isnt lit. l Make sure the power cable is securely fastened to the power outlet and the
display.
NOTE
If the power cable is connected to a power bar, make sure the power bar is
securely fastened to the power outlet and turned on.
l Make sure the switch beside the AC power inlet is in the ON (I) position.
l Make sure the power outlet is working by testing it with a different device.
l Make sure the power cable is working by testing it with a different device.