User manual
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automatically reconnects.
> Press the conguration button on the back of your device to put the device
in Setup mode. Wait 10 seconds, then press it again and see if the device
automatically reconnects.
> Check to make sure your device’s battery to make sure it’s properly charged.
* Motion alerts:
4. Why am I receiving false alerts?
An infrared sensor is used for motion detection meaning it could be triggered from
a moving object which produces heat.
Cars as well as other objects that may give off large heat signatures will trigger
unwanted motion alerts as they pass by. As the doorbell is featured with a wide-
angle lens, some undesired objects in the motion zone may trigger the alerts.
Proper location, height and angle of the device are important.
It is suggested the height for installation is 1.2-1.3m (4.0-4.3ft) from the ground.
Please make sure it does not cover the areas that may trigger unwanted motion
alerts (e.g. a public sidewalk or street). If there is an adjacent wall by your front
door, try to mount the device on the wall not facing the street.
5. What to do if no motion alert is received?
Please make sure you’ve enabled the motion detection function on your App by
setting the motion sensor slider to the blue “on” position.
6. Why am I not receiving any motion alerts?
This is most likely caused by a poor WiFi connection. An upload speed of two mbps
or higher is recommended for optimal streaming performance. If your bandwidth
doesn’t meet this requirement, you may need to relocate your router, or purchase a
WiFi extender to strengthen the connection.
7. How do I set up a schedule to turn on motion alerts?
Go to the “Settings” page, and select “Motion Detection”. Move the “Motion
Detection” and “Timing” slider to the blue “on” position, and then set the time
period that you would like to receive motion alerts.
If you do not want to receive motion alerts, turn the “motion sensor” slider to gray
“off” position.