User manual

FAQs

* WiFi and Network:

1. I have a poor WiFi signal, what can I do?

Please check the WiFi connection strength from live video page or test your

network’s speed from www.speedtest.net or from the speedtest app.

If it shows the connection is weak, you should re-attempt the setup procedure, and

try moving your router closer to your doorbell, or exploring possible sources of WiFi

interference such as large appliances, or other wireless products that may affect the

signal.

You may also need to extend the range of your WiFi network with a WiFi repeater.

2. How do I locate my WiFi password?

The WiFi network’s name is normally referred to as the SSID. The password or

security ID is normally the next line or two down from the WiFi/SSID network name.

These can be easily found on your router if you did not change from the default

name and password that was shipped with from the factory. For example:

- WiFi/SSID Network Name: XXXX

- WiFi/SSID Network Password/Security Key: XXXX

3. Why did my smart doorbell go ofine and how do I x it?

There may be a time when your smart doorbell loses its network connection. If you

open the app and notice the status bar is gray, this is one of those times. There are

a few possible causes of this occurrence:

- A power surge causes a problem with your Internet router.

- You temporarily lose power.

- A wire in your router setup temporarily comes loose.

- You changed your Wi-Fi network password.

- Your device is suffering from low power due to a discharged battery.

In most cases, the device will automatically be reconnected to the network when

the circumstances causing the disconnection clear up. Please check the following

troubleshooting routine to nd the possible reasons if it fails to reconnect

automatically.

> Check that all of your wires are properly plugged in and that all the lights on the

front of the router are green.

> Check to see whether another Wi-Fi device is having a problem connecting to

the network.

> Unplug your router for 30 seconds and then plug it back in. See if your doorbell