Warranty
COM-RES-GBED-en-485/6
The items below are expressly not covered by this SMA Limited Factory Warranty:
• All items not originally sold by SMA including, but not limited to, installed cables, controllers, (rechargeable)
batteries, Current Transformers (CT), Voltage Transformers (VT), and communications devices.
• Consumables and parts of the device which are subject to regular wear and tear (including, but not limited to,
varistors, fans, surge arresters, string fuses, ESS handles, filters, (rechargeable) batteries, or overvoltage protection
devices)
• Cosmetic or finish defects which do not directly influence energy production, or degrade form, fit, function
Impact of Warranty Coverage on the (Remaining) Warranty Period
If the entire device is replaced under this SMA Limited Factory Warranty, the remainder of the warranty period will be
transferred to the replacement device. If device components are replaced or repaired under this SMA Limited Factory
Warranty, the components used will be covered by the same remainder of the warranty period as the repaired device.
Procedure to Exercise Rights under this SMA Limited Factory Warranty
The warranty claimant must notify SMA of a device fault or defect within the defined warranty period. To determine if the
device is covered by the SMA Limited Factory Warranty, the warranty claimant must – in addition to the requirements
stated below - submit a copy of the commissioning report which must include the serial number of the defective device.
SMA reserves the right to request a copy of other documents including, but not limited to, the purchasing invoice, which
must include the serial number of the device. SMA only accepts documents in the following languages: Arabic, Czech,
Dutch, English, French, German, Greek, Hindi, Italian, Japanese, Mandarin, South Korean, Spanish, and Thai. A certified
translation in one of the mentioned languages will also be accepted. The type label on the device must be completely
legible. If the aforementioned requirements are not fully met, SMA is not obliged to perform any obligations under the
SMA Limited Factory Warranty.
Warranty service is available by accessing SMA’s Online Support at www.SMA-Solar.com under the heading SERVICE &
SUPPORT. The warranty claimant or their electrically qualified representative must report a failure to their local SMA
Service Center using the following procedure as described below.
• Proper fault diagnosis may require a qualified service technician to be at the SMA device location and equipped with
a quality digital AC/DC voltmeter and required tools as specified in SMA device manual.
• The on-site qualified service technician may be asked to take voltage measurements and provide error codes from the
inverter.
• Additional information may be required, including, but not limited to:
– model type number
– installation site name
– original date of commissioning
– PV array configuration
– Battery manufacturer and battery type
– description of any modifications that have been performed on the inverter
• Safely remove any interface option modules from the inverter to be returned, and retain them for reinstallation on the
replacement device.
• SMA will provide instructions for proper return or disposal of the defective device.
• If no failure is found when the device is tested by the SMA Service Repair Department, the warranty claimant may be
charged an inspection fee and transportation costs.