Warranty
COM-RES-GBED-en-484/6
Specific Information if SMA chooses to Repair a Device at SMA’s Premises
If the device is to be repaired at SMA’s premises, the warranty claimant must remove the defective device and send it for
repair to SMA in Kassel, Germany at its own risk in a packaging that is suitable for the transportation. Once the device
has been repaired at SMA’s premises, SMA will return the repaired device to the warranty claimant. The costs for removal
and replacement of the device, as well as the costs for sending the device to SMA’s facilities in Kassel, Germany and
returning it to the warranty claimant including, but not limited to, transportation costs, export certifications, inspections, and
customs duties are to be borne entirely by the warranty claimant. However, if the device is installed in an SMA Primary
Support Country, (see table below), the SMA Limited Factory Warranty will also cover transportation costs, export
certifications, inspections, and customs duties for the returned and repaired device.
Specific Information on the Coverage of Other Costs
SMA will inform the warranty claimant of any costs (including, but not limited to transportation, replacement device value,
export certifications, inspections, customs duties, travel, or accommodation) that require payment in advance of the repair
action. The repair will be performed depending on the warranty claimant’s consent to cover these costs.
SMA Primary Support Countries
SMA Primary Support Countries are the following countries, however excluding their associated islands and overseas
territories:
Australia Canada Chile China EU Countries India Vatican City
Japan Jordan Liechtenstein Malaysia Mexico Monaco New Zealand
Philippines San Marino South Africa South Korea Switzerland Taiwan Thailand
Turkey United Arab
Emirates
United States
of America
Brazil Israel
Warranty Exclusions
The SMA Limited Factory Warranty does not cover damages or performance issues that occur due to:
• Failure to observe the technical documents and manuals, and/or the protocols and/or requirements therein
• Damage related to improper handling, transportation, storage, or repackaging not provided by SMA
• Incorrect installation or incorrect commissioning not provided by SMA
• Non-SMA authorized modifications, changes, or attempted repairs
• Insufficient ventilation of the device and any consequential thermal damage
• Corrosion due to exposure to sea coast/saltwater atmospheres or other aggressive atmospheres or environmental
conditions outside the scope of design as defined in the data sheet of the device
• Failure to observe the applicable safety regulations (UL, CSA, VDE, IEC, etc.)
• Incorrect use or inappropriate operation (including, but not limited to, improper forced shutdown, improper DC ratio)
• Use of battery types not certified for operation with SMA battery inverters
• Sunny Island and Sunny Boy Storage inverters that exceed 20,000 operating hours-at-full-load (hours-at-full-load
defined as AC discharge and AC charge energy over the full operation time divided by the devices rated power)
• Accidents and external influences
• Force majeure, examples including, but not limited to: over voltage, lighting strikes, floods, fires, earthquakes, storm
damage and pest damage