Warranty

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• repaired on-site by SMA or a service partner appointed by SMA (when SMA reasonably concludes that the
geographical area in which the system is operated is deemed too risky to render on-site services, SMA’s obligations
to render these services for said area are suspended for the period in which such risk is reasonably deemed to exist),
or
• repaired at SMA’s premises by SMA or a service partner appointed by SMA, or
• for products with SMA Limited Factory Warranties greater than 5 years, the appropriate market value of the defective
device (which is determined by SMA based on the market value that the device would have if it were not defective)
will be reimbursed
The warranty claimant must accept a replacement device of equivalent value with regard to product type and age even if
it has cosmetic defects that do not affect energy production, or safety compliance. SMA will, at its option, use new and/or
equal to new condition parts of original or improved design in the repair or replacement of the warranty claimant’s
device.
Specific Information if SMA chooses to Supply a Replacement Device
If SMA decides to replace the device, SMA will at its discretion either send in advance a replacement device or send a
replacement device after prepayment of the value of the replacement device and the costs of delivery, or send a
replacement device after receipt of the defective device. As required by SMA, the warranty claimant must return the
defective device at its own risk in a packaging that is suitable for its transportation to an address defined by SMA that will
be located within the same country that the replacement device is shipped from. The costs for removal and replacement of
the device, as well as the transportation costs for sending the replacement device and returning the defective device
(including, but not limited to, export certifications, inspections, and customs duties) are to be borne entirely by the
warranty claimant. However, if the device is installed in an SMA Primary Support Country, (see table below) the SMA
Limited Factory Warranty will also cover transportation costs, export certifications, inspections, and customs duties for
replacement and returned devices.
SMA will retain ownership of the replacement device that has been delivered until it receives the defective device.
If SMA has decided to request from the warranty claimant the prepayment of the value of the replacement device before
delivery of the replacement device, SMA will refund to the warranty claimant the amount received by the warranty
claimant as prepayment of the value of the replacement device once the warranty claimant has returned to SMA the
defective device and this defective device does not have any further defects not previously made known to SMA.
Should the warranty claimant return the defective device more than thirty (30) calendar days after receipt of the
replacement device, then SMA has the right to charge the warranty claimant for the cost of administering the overdue
RMA (Return Material Authorization) account. Return items will not be accepted without a valid RMA number obtained
from SMA that is clearly displayed on the returned items packaging.
Specific Information if SMA chooses to Repair a Device On-site
If SMA decides to repair the defective device on site (repair by SMA or a service partner appointed by SMA), the SMA
Limited Factory Warranty covers the repair material and repair labor costs for removal and replacement of the part or
replacement device provided however that the device is installed at ground level or a safely accessible level roof top. No
other costs — including, but not limited to, transportation, export certifications, inspections, customs duties, costs to safely
access devices installed on slanted rooftops, or for lift equipment, travel or accommodation costs, the costs of the warranty
claimant’s own employees, or the costs of third-parties that have not been authorized by SMA — are covered by the SMA
Limited Factory Warranty. However, if the device is installed in an SMA Primary Support Country (see table below),
the SMA Limited Factory Warranty will also cover transportation costs, export certifications, inspections, customs duties,
for replacement and returned parts or devices.