User's Manual

11 Troubleshooting SMA America, LLC
42 SunnyView-BA-eng-BUS121811 User Manual
Inverters with retrofitted SMA Bluetooth Piggy-Back (if applicable)
shut down overnight. Therefore, the Sunny View cannot establish
a connection to these inverters at night.
Corrective measures:
• As soon as the inverters switch on in the morning, the
Sunny View is able to establish a connection to them.
The Sunny View lists your
inverters as well as other
inverters from other plants.
A different Bluetooth plant within the radio range of the
Sunny View uses the same NetID as your Bluetooth plant.
Corrective measures:
• Determine a free NetID for your plant and configure it on all
devices.
The Sunny View is not
connecting with the Bluetooth
devices.
A different NetID is configured for the Sunny View than for the
other Bluetooth devices.
Corrective measures:
• Make sure that the NetID configured on the Sunny View is
the same as on the other Bluetooth devices.
There are too many masters in the Bluetooth plant
(e.g. Sunny Beam, Sunny WebBox with Bluetooth).
Corrective measures:
• For plants with up to two inverters, a maximum of two
masters can be used.
• For plants with three or more inverters, a maximum of
4 masters can be used.
Bluetooth connection quality of
the Sunny View is not at least
"Good".
The Sunny View is too far away from your plant or there is
interference with the wireless connection. Disturbances can be
caused by, for example, walls or ceilings that shield the wireless
signal too effectively.
Corrective measures:
• Place the Sunny View closer to a device of your plant.
Instead of the plug-in power supply provided, you are using a
plug-in power supply that is not suitable for the Sunny View.
Corrective measures:
• Use only the plug-in power supply provided.
Problem Cause