User's Manual
Table Of Contents
- 1 Information on this Manual
- 2 Safety
- 3 Product Description
- 4 Operation
- 5 "Home" Menu Item
- 6 "Charts" Menu Item
- 7 "Events" Menu Item
- 8 "Settings" Menu Item
- 8.1 Adjusting the Brightness
- 8.2 Disabling the Display
- 8.3 Setting the Scaling of the Daily Graph
- 8.4 Setting the Error Alert
- 8.5 Setting the Key Clicks
- 8.6 Identifying the Sunny View
- 8.7 Setting the Language
- 8.8 Country Settings
- 8.9 Setting the Date and Time
- 8.10 Searching for a New Plant
- 8.11 Adding a New Device
- 8.12 Replacing a Device
- 8.13 Changing the Device Name
- 8.14 Changing the Plant Password
- 8.15 What to Do in Case of a Lost Plant Password
- 8.16 Changing the Device Password
- 8.17 Displaying Connected Devices
- 8.18 Setting up a WLAN Connection
- 8.19 Checking and Setting Up a Bluetooth Connection
- 8.20 Configuring Online Data
- 8.21 Changing the Duration of the Slide Show
- 8.22 Selecting PV Visualization
- 8.23 Activating Demo Mode
- 9 Maintenance and Care
- 10 Decommissioning
- 11 Troubleshooting
- 12 Technical Data
- 13 Compliance Information
- 14 Online services, libraries, open source licences
- 15 Contact
SMA America, LLC 11 Troubleshooting
User Manual SunnyView-BA-eng-BUS121811 41
11 Troubleshooting
Problem Cause
Sunny View does not list the
NetID of your PV plant.
In your plant, no device is within the radio range of the
Sunny View.
Corrective measures:
• Reduce the distance between the Sunny View and the plant
device.
Devices of your plant are not in operation.
Corrective measures:
• Commission the devices.
The NetID 0 (Bluetooth off) is set for the devices.
Corrective measures:
• Set the NetID of your plant for the devices.
Sunny View does not list all the
devices of your plant.
Sunny View completed the plant search before all devices were
connected to one another. For plants with many devices it may
take several minutes until all devices are connected to one
another.
Corrective measures:
• Repeat plant search.
Not all devices are connected to one another. The wireless
connection of several devices may be disturbed by ambient
conditions.
Corrective measures:
• Check the connection quality of the devices (see the
respective manual). The connection quality of all devices
must at least be "good".
Not all devices are connected to one another. In certain devices,
the NetID of your plant may not be set.
Corrective measures:
• Make sure that the NetID of your plant is configured on the
devices.