User's Manual

My heating and cooling source will not turn on
• Makesurethepowersupplyissecurelypluggedintothe
heating and cooling source and the power cord is securely
plugged into a working wall outlet or surge protector.
NOTE: A grounded electrical surge protection device is
recommended. Test outlet by plugging in another working
appliance.
• Checktomakesuretheoutletisnotcontrolledbya
wall switch.
• Verifythatthepowersupplylightisilluminated.
My DualTemp
™
comfort layer is not getting warm/cool
• ItisimportanttoturnontheDualTemp
™
comfort layer for 20
minutes to achieve the desired temperature.
 •Thesystemwarms/coolsbasedontheroomtemperature.
If your room is extremely cold it may affect the comfort
layer’s performance. Increasing the temperature of your
bedroom should assist the layer in achieving the warmth
level desired.
 •Iftheroomistoohotitmayaffectthelayer’sperformance.
Decreasing the temperature of your bedroom should
assist the layer in achieving the level of coolness desired.
• Coverthebedwithablanket/comforter/quilttoinsulateand
keep the warm/cool air from escaping
My remote does not work
•Checkthebatteries.Ifthebatteriesarenotworkingthey
should be replaced.
• Verifythatyouareusingthecorrectremoteforthe
appropriate side of the bed.
My heating and cooling source does not shut off
• Therefreshingsystemcyclemayrunthedryingfansupto14
hours after use. Once the system has completed refreshing
it will shut off on its own.
One or both of the sides of the DualTemp
™
system turn off
while in use
• TheDualTemp
™
system is designed for 10 hours of continuous
use. There is an automatic shutoff after 10 hours of use.
• Checktoensuretheconnectorisattachedtotheheatingand
cooling source.
• Verifythatthesleeptimerwasnotset.
The foam has an odor
• WhenremovingyourDualTemp
™
comfort layer from its
packaging, you may notice a new product scent. The scent
is non-toxic, normal and is associated with the production of
the foam.
• Ifyouwishtoreducethevolumeofthescent,simplyallow
the product to air out in a well-ventilated, shaded, open
space for up to 48 hours.
The system is noisy
• Youmayexperiencethewhitenoiseofthefansasthey
operate the heating and cooling source. Wood or tile floors
may create slightly more white noise. Place a carpet or other
sound absorbing material directly beneath the heating and
cooling source.
• Operateatalowersettingtoreducewhitenoise.
My connector is not long enough or my heating and
cooling source does not touch the floor
• Placetheheatingandcoolingsourceonabookorboxto
lift it.
Troubleshooting