User's Manual

Firmness Control
™
System FAQ’s
Q. Why does my Sleep Number
®
setting change?
A. Your SLEEP NUMBER
®
setting is based on the combination of body
weight, volume of air in the air chamber and sleep position. Several
factors may contribute to fluctuations in your Sleep Number setting:
  •TemperaturecancausechangesinyourSleep Number setting.
For example, a heated mattress pad will cause the Sleep Number
setting to increase.
  •Barometricpressurerelatedtoweatherandaltitudecancause
your Sleep Number setting to change.
  •WeightcanaffectyourSleep Number setting. The Firmness
Control
™
system acts similarly to a scale. More weight means a
higher Sleep Number setting.
  •DifferentsleeppositionscanaffectyourSleep Number setting.
The more concentrated the weight is, the greater chance the
Sleep Number setting will be higher (e.g., when you lie on your
side). When weight is distributed more evenly throughout the
chamber, it is more likely that the Sleep Number setting will be
lower (e.g., when you lie on your back or stomach).
Q. What do I do if the Firmness Control
™
system doesn’t run?
A.
Make sure the power cord is securely plugged into the Firmness Control
™
system and a surge protector. Verify that the power cord is plugged into
an outlet that has power and is not connected to a wall switch.
Q. I feel the mattress is losing air. What should I do?
A. Air loss can be caused by an unsecured hose connection, a defective air
chamber, or a defective Firmness Control
™
system. First, make sure the
hoses and hose extensions are securely connected to the air chambers.
If you do not find any damaged or loose connections, identify which
of the following situations matches your situation and follow the
instructions for remedying your issue.
NOTE: To avoid variations in your Sleep Number setting or level of
comfort, make sure that you are lying in your preferred sleep position
when adjusting and checking your Sleep Number setting.
If you have a dual air chamber bed and suspect only one (1) side of
your SLEEP NUMBER
®
bed is getting softer:
  •Inspecttheo-ringandconnectorsforcrackingordamage.
  •Switchthehosesontheairchamberssothelefthose(markedwith
a white band) is attached to the right air chamber and the right
hose (marked with a blue band) is attached to the left air chamber.
You should hear a click when the hose is securely connected to the
air chamber.
  •FilltheairchamberstotheappropriateSleep Number setting(s)
for the person sleeping on each side of the bed.
  •Sleeponthebedandmonitorthefeelofthebed’srmnesson
both sides.
  •Ifneitherchamberfeelssofterovertime,youmayhavehada
loose connection that was fixed when the hoses were switched.
Switch the hoses back to their correct positions and continue to
use the bed as usual.
  •Ifanairchamberfeelssofterafterswitchinghoses,contactCustomer
Service with the results (the issue stayed on the same side of the bed
or it moved to the other side after switching hoses).
If you have a dual air chamber bed and both (2) air chambers are
getting softer or you have a single air chamber bed and feel the air
chamber getting softer:
Remote Control FAQ’s
Q. How do I capitalize a letter in the middle of my name?
A.
Select the letter and press the Up/Down buttons
simultaneously.
Q. How many characters can I use for my name?
A. Up to 11.
Q. My remote says there’s an inflation/connectivity error. What should
I do?
A. An error message lets you know an issue has been detected,
along with prompts for how to fix it. If the error is still not resolved,
you will be instructed to visit sleepnumber.com/chat or to call us
at 1.800.511.0054.
Q. How do I restore the remote’s original settings?
A. To erase all stored information, press the home button
,
select System, select Setting, select Reset Preferences, select
Factory Reset and follow the instructions on the remote.
Q Why won’t my remote turn on?
A. You may need to replace or check the orientation of the batteries.
Your remote comes with two AA batteries that should last about
six months with normal use. If new batteries don’t resolve the issue,
please visit sleepnumber.com/chat or call us at 1.800.472.7185.
Q. Why don’t I see Sleep IQ
™
in my menu screen?
A. You need to have purchased the Sleep IQ
™
system to have access
to the Sleep IQ
™
data on the remote.
Q. How do I save my Sleep Number
®
setting?
A. Press the side button
to choose your side of the bed. Press the
Up/Down buttons
to choose your Sleep Number setting, then
press the My Sleep Number
®
setting button
on top of your remote
for the two seconds to save.
Q. How do I save my customized bed positions?
A. Adjust the bed position to your preference and hold the Favorite
button
for 2 seconds to save over the bed positions. If you
wish to reset the bed positions back to the original position setting,
press the Home button
, select System, select Settings, select
Reset Preferences, select Bed Positions and follow the instructions
on the remote.
Q. How do I reset my timer?
A. Press the Timer button
and choose from the menu to adjust
the timers that are set. Scroll to select a new time option or select
Timer Off.
Q. How do I dim my under-bed nightlight?
A. Press the Home button
, then select System, select Settings,
select Reset Preferences, select Nightlight, then press the Up or
Down
button to adjust to your brightness preference.
Q. How do I turn my nightstand lights on or off with the remote?
A. Press the Light button
, then select the lights you want on or
off and press Enter
. A lightbulb icon will appear when the light
selected is on and will disappear when the light is turned off.
Q. How do I change the name on my remote?
A. Press Home
, then select System, select Settings, select Reset
Preferences, select Rename Side and follow the directions on the
remote to enter a new name.
Frequently Asked Questions
FPO
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