User's Manual

Base FAQ’s
Q. What if I can’t get my support beams flush with the
side rails?
A. Make sure the letter on the support beam matches the letter
on the side rail. For example, the end of the support beam
labeled “A” should connect to the side rail labeled “A.”
Additional force may be required.
Q. How can I get my pins in all the way?
A. Slide pins into side rails in the direction of the arrow.
Make sure that the top of the pin is flush with the top of the
side rail.
Q. What can I do if I can’t get the deck panels to lie flat?
A. First, make sure all the pins and beams are flush. Then, set the
deck panel over the notches. You should then be able to slide
the panel inward into place.
Q. Where is the hardware for the footboard and headboard
brackets?
A. The same hardware for attaching the legs to the base is used
for attaching the brackets (sold separately).
Mattress FAQ’s
Q. Where are the air chamber caps? And where should
I store them?
A. The caps are in the Firmness Control
™
system box. Please
store these in the mattress cover at the head of the bed in
case you should ever need to temporarily cap your
air chamber(s).
Q. What if my memory foam comfort layer appears to be too
small or irregular?
A. Gently shake the layer as you place it on your mattress and it
will recover its full size overnight.
Q. What if I feel like I’m rolling toward the edge or toward the
center of the mattress?
A. Although rare, these sensations could potentially be
experienced if one side of the mattress is set quite firm and the
other side quite soft. Call Customer Service at 1.800.472.7185
for a remedy to this situation if bothersome to you.
Q. What if I notice a rubber smell from the air chamber(s)?
A. The odor you may smell is non-toxic and will fade over time.
To minimize the smell, unzip the mattress cover and allow the
air chamber to air out for a few hours. Laying a couple of dryer
sheets on top of the air chamber will also help mask any odor
by adding a fresh scent.
Q. Why are there body impressions on the mattress cover?
A. For a fuller look, use your Sleep Number
®
100 function.
Body impressions in a normal innerspring mattress would
indicate that the spring support is compressing or breaking
down. The SLEEP NUMBER
®
bed features air, which we
believe is superior in every way for comfort and support.
Since air cannot break down, you receive the same support
after years of use as you do on the very first day.
Frequently Asked Questions
Frequently Asked Questions
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