User's Manual

Frequently Asked Questions
• Lie down in your normal sleep position and fill the air chamber(s)
with suspected air loss to your normal Sleep Number
®
setting
plus an additional 15 points (e.g., if you sleep at 35, fill to 50).
Over-inflation will compensate for air that may escape in one
of the next steps.
• Locate the air chamber caps that came with your bed.*
• Disconnect the hose(s) from the air chamber(s) and quickly cap
the chamber(s).
• Leave the air chamber(s) capped for a minimum of 48 hours.
• If the air chamber(s) become noticeably softer when capped,
contact Customer Service.
• If the air chamber(s) hold air, reconnect the hose(s) and continue
using the bed. The air loss issue may have been due to
environmental factors or a connection issue. Contact Customer
Service if the air loss issue returns after reattaching the Firmness
Control
™
system.
*Air chamber caps are typically found at the head of the bed inside
the mattress cover in a small plastic bag. If you cannot find the
caps, they may be available at your nearest Sleep Number
®
store. You can also request them by emailing Sleep Number at
[e-mail] with your request or by
calling 1.800.472.7185.
Q. Will my bed deflate if there is a power surge or power loss?
A.
No, your mattress will maintain its firmness.
Q. How will I know if there’s a problem, like the chamber isn’t inflating
or the system isn’t receiving power?
A.
The remote is designed to let you know if something isn’t working
like it’s supposed to. An error message will let you know an issue has
been detected, along with prompts for how to fix it. If the error is still
not resolved, you will be instructed to visit sleepnumber.com/chat or
to call us at 1.800.472.7185.
Remote Control FAQs
Q. How do I capitalize a letter in the middle of my name?
A. Select the letter and press the up/down arrows simultaneously.
Q. How many characters can I use for my name?
A. Eleven.
Q. My remote says there’s an inflation/connectivity error. What should
I do?
A. An error message lets you know an issue has been detected, along
with prompts for how to fix it. If the error is still not resolved, you
will be instructed to visit sleepnumber.com/chat or to call us at
1.800.472.7185.
Q How do I restore the remote’s original settings?
A. To erase all stored information, hold down all three buttons (Up/
Down/Menu)
simultaneously for seven seconds.
Q. Why won’t my remote turn on?
A. You may need to replace the batteries. Your remote comes with
two AA batteries that should last about six months with normal use.
If new batteries don’t resolve the issue, please visit
sleepnumber.com/chat or call us at 1.800.472.7185.
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