Skype Connect™ User Guide Version 4.
About this guide Skype Connect™ provides connectivity between your business and the Skype community. By adding Skype Connect to your existing SIP-enabled PBX, your business could save on your communication costs with little or no additional upgrades required. This guide has been written for administrators of Skype Connect.
Alternatively, if you need to contact Skype Customer Service about a specific problem you’re having with Skype Connect, click Chat support in the top right corner of your Skype Manager to talk to a support representative.
Important Emergency calling Access to a broadband internet connection is required. Skype is not a replacement for traditional telephone services and cannot be used for emergency calling. Skype Connect is meant to complement existing traditional telephone services used with a corporate SIP-enabled PBX, not as a stand-alone solution.
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Contents 1.0 What is Skype Connect? : Page 7 1.1 What does SIP mean? 1.2 Making outgoing calls 10.4 Adding Skype Credit to a SIP Profile : Page 7 : Page 8 1.3 Receiving incoming calls : Page 8 2.0 TLS and sRTP : Page 9 3.0 Meet our example company : Page 10 4.0 Setting up your Skype Manager : Page 11 5.0 Getting started with Skype Connect : Page 12 6.0 Creating a SIP Profile : Page 14 7.0 Managing a SIP Profile : Page 18 7.1 Channel subscriptions : Page 18 7.
1.0 What is Skype Connect? Skype Connect™ provides connectivity between your business and the Skype community. By adding Skype Connect to your existing SIP-enabled PBX, your business can save on communication costs with little or no additional upgrades required. With Skype Connect, you can: • Make outgoing calls Take advantage of Skype's low cost global calling rates to landlines and mobiles. If you call the US a lot, you can save even more with our US minute bundles.
For more technical information on Skype Connect and advice on how to prepare your corporate network to use it, please see Skype Connect Requirements Guide. 1.2 Making outgoing calls With Skype Connect, you can: • Take advantage of Skype’s low cost global calling rates for calling landline and mobile numbers. If you call the US a lot, you can make even greater call savings using our US minute bundles.
2.0 TLS and sRTP Transport Layer Security (TLS) and Secure RTP (sRTP) are additional Skype Cnnect features that encrypt SIP signals and RTP media transported between your SIPenabled PBX and Skype, providing security from “man in the middle” attacks, such as eavesdropping, wiretapping, or the theft of Skype business user credentials. TLS and sRTP are automatically enabled for Skype Connect customers.
3.0 Meet our example company Throughout this guide we’ll be using a fictitious business called Architects, to illustrate the various processes and administrative functions available to you. Here is a summary of how Architects is structured, so you can see what we are aiming to achieve with each process that we walk you through. You may find it useful to refer back to this summary. • Architects is a small business, with between 5 and 9 people.
4.0 Setting up your Skype Manager Before you can get started with Skype Connect, you need have Skype Manager. It couldn't be easier to get started with Skype Manager. All you need to set up your Skype Manager is to enter a Skype Name and password and register your company details online. To do this, go to: skype.com/go/skype.manager.setup Follow the instructions on-screen to specify the personal Skype account you want to use to set up Skype Manager.
5.0 Getting started with Skype Connect To use Skype Connect, you need to create at least one SIP Profile in Skype Manager. Creating a SIP Profile is straightforward, using the process described in 6.0 Creating a SIP Profile. A SIP Profile comprises of six elements: 1. SIP authentication credentials: these are the login details needed by your SIP-enabled PBX to connect to Skype. 2. A monthly channel subscription: which determines the number of concurrent calling channels you want to use with Skype Connect.
A SIP Profile can be configured for outgoing calls: • To enable a SIP Profile for outgoing calls, you must allocate Skype Credit to that SIP Profile from your Skype Manager. If a Caller ID has been set up for this SIP Profile, then it will be used for all outgoing calls from that SIP Profile. A SIP Profile can also be configured for incoming calls: • To enable incoming calls, add one or more business Skype accounts to the SIP Profile.
6.0 Creating a SIP Profile In this chapter, we’ll describe creating a new SIP Profile for the Sales team at our example company, Architects. For a reminder of how Architects is organized, please see 3.0 Meet our example company. To create a SIP Profile: 1. Sign in to Skype Manager. 2. Click Features in the toolbar. 3. In the menu on the left, click Skype Connect. 4. Click Create a new profile. 5. Enter a name for the new profile and click Next.
You can change the name of a SIP Profile at any time after it's been created as the name is just for your own internal reference. For more information on changing the name of a SIP Profile, please see 7.7 Renaming your SIP Profile. 6. Enter the maximum number of calling channels that you think you will need. Each channel will allow either one incoming or one outgoing call at the same time. Skype Connect supports up to 300 simultaneous calling channels, enabling up to 300 concurrent conversations.
Enter the number of bundles you think you will need. The total cost of the bundles per month will automatically be displayed. Important: The number of US minute bundles you enter cannot exceed the number of channels you have entered. Each bundle includes a monthly allowance of 5,000 minutes to call landlines and mobiles in the US. If minutes run out before the next renewal date, calls to the US will be charged from your Skype Manager's available Skype Credit balance at Skype Connect's standard call rates.
9. Make a note of the profile's authentication credentials. You can retrieve these credentials at any time. For more information on how do this, please see 7.9 Retrieving your SIP Profile's credentials. Alternatively, if you have a SIP-enabled PBX that doesn't support SIP registrations, click the or, IP Authentication tab, enter the public IP address and UDP port for your PBX and click Continue.
7.0 Managing a SIP Profile In this chapter, we’ll describe how to manage your SIP Profile. You can: • Add a new channel subscription or change the channel subscription that you purchased when you created your SIP Profile to ensure that you have the number of calling channels that you need. • Buy Skype Credit to take advantage of Skype's low cost global calling rates to landlines and mobiles and if you call the US a lot, you can make even greater call savings using our US minute bundles.
Each channel will allow either one incoming or one outgoing call at the same time. Skype Connect supports up to 300 simultaneous calling channels, enabling up to 300 concurrent conversations. Quantities over 100 will be rounded up or down to the nearest 10 and are nontransferable between profiles, but you can create as many profiles as you like.
Each bundle includes a monthly allowance of 5,000 minutes to call landlines and mobiles in the US. If minutes run out before the next renewal date, calls to the US will be charged from your Skype Manager's available Skype Credit balance at Skype Connect's standard call rates. 7. Click Buy now to add the channel subscription to your SIP Profile. To avoid loss of connectivity, you must maintain sufficient Skype Credit in your Skype Manager. We recommend that you use Auto-recharge.
and a pro-rata refund is applied to your Skype Manager. The new, replacement channel subscription is effective immediately, runs for 30 days from the day it is bought and, unless cancelled or changed, is subsequently renewed automatically every 30 days. Skype Credit for channel subscriptions is taken from your Skype Manager's credit balance, not from any Skype Credit allocated to the SIP Profile. You may only change the channel subscription for any SIP Profile once a day. 7.
cancellation. 6. Click Cancel subscription. An expiry date for the channels that you have just cancelled is displayed. 7.2 Skype Credit for outgoing calls In Skype Manager, outgoing Skype calls to landlines and mobiles are normally paid for by Skype Credit being allocated to business Skype accounts. However, Skype Connect is different because Skype Credit can be allocated directly to your SIP Profile. Skype Credit added to a SIP Profile is used only to pay for outgoing calls.
5. In the Add Credit tab, enter the amount of Skype Credit that you want to add to the SIP Profile and click Add credit. Example: Architects' Skype Manager administrator Claude Morel chooses to add an initial $10 of Skype Credit to the SIP Profile he is setting up for the Sales team. 6. If you want to enable Auto-recharge, click the Auto-Recharge settings tab. 7.
4. Click anywhere in the row displaying the amount of Skype Credit currently allocated to the SIP Profile. 5. If you want to add more Skype Credit, enter the amount of Skype Credit that you want to add to the SIP Profile and click Add credit. Alternatively, if you want to take back the Skype Credit that you previously added to the SIP Profile, click Take back credit. A message is displayed, asking you to confirm that you want to take back the credit. Click Take back credit.
Important: The number of US minute bundles you add to your SIP Profile cannot exceed the number of channels you have added to the SIP Profile. 7.3.1 Adding US minute bundles to your SIP Profile To add US calling minute bundles to your SIP Profile: 1. Click Features in the toolbar. 2. In the menu on the left, click Skype Connect. 3. Scroll to the SIP Profile that you want to add US calling minute bundles to and click View profile next to the name of the profile. 4.
4. Click anywhere in the row displaying the US minute bundles currently allocated to your SIP Profile. 5. Click Change US minute bundles. 6. Enter the new number of bundles you think you will need. The total cost of the bundles per month will automatically be displayed. Important: The number of US minute bundles you enter cannot exceed the number of channels you have entered. 7. Click Buy now. The new number of US minute bundles are added to your SIP Profile. 7.3.
4. Click anywhere in the row displaying the US minute bundles currently allocated to your SIP Profile. 5. Click Cancel US minute bundles. A message is displayed, asking you to confirm the cancellation. 6. Click Cancel US minute bundles. An expiry date for the bundles that you have just cancelled is displayed. 7.3.4 Extending your SIP Profile's US minute bundles You can extend any US minute bundles currently allocated to your SIP Profile that are due to expire in the next 30 days: 1.
Adding a business Skype account to your SIP Profile has three purposes: • Skype calls to the Skype Name of that business account will be directed to the SIP Profile and the associated SIP-enabled PBX. • A Skype button using the Skype Name of that business account can be created and placed on, for example, your company’s website, so that customers with Skype can call your SIP Profile using Skype for free. Your company is therefore immediately connected to millions of registered Skype users worldwide.
6. To add an existing business Skype account, enter its name. As you enter the name of the account required, Skype Manager will automatically find and list those accounts that match the name that you're entering. To add a new business account, click Create a new account. For more information on creating a new business account, please see the Skype Manager User Guide. Important: A business Skype account may only be added to one SIP Profile.
Example: Vanessa Lombardi, the Sales Manager, wants all calls to her business account to be directed to the Sales team’s SIP Profile while she is on holiday. Claude Morel clicks Add a number or business account, enters the name of the business account belonging to Vanessa Lombardi, and clicks Confirm. Skype calls to her Skype Name are now received in Architects’ SIP-enabled PBX. 7.4.
7.5.1 Adding an Online Number to your SIP Profile To add an Online Number to your SIP Profile: 1. Click Features in the toolbar. 2. In the menu on the left, click Skype Connect. 3. Scroll to the SIP Profile to which you want to add an Online Number and click View profile. 4. Click Add a number or business account. 5. To add an existing Online Number, select it from the drop-down list displayed and click Allocate number. To add a new Online Number, click Buy an Online Number.
reallocate the Online Number and click Confirm. To cancel the Online Number, click Cancel number. A message is displayed, indicating when the Online Number will expire if you proceed with the cancellation. Click Cancel number to confirm the cancellation. To buy a new Online Number for your SIP Profile, click Add a number, then Buy an Online Number. For more information on buying Online Numbers, please see the Skype Manager User Guide. 7.
5. Click Use a landline number. 6. Enter the landline number that you want to use. Important: You are only authorized to use landline numbers contracted for use by your company and that are associated with your PBX. Use of a number that is not allocated to your company and associated with your PBX shall constitute a material breach of agreement with Skype and may result in criminal and civil liability to you and your company. 7.
5. Click Use an Online Number. 6. If one or more Online Numbers have been added to the SIP Profile, select the Online Number that you want to use as the SIP Profile's Caller ID from the drop-down list displayed and click Save Settings. If your company has not been verified and one or more Online Numbers have been added to your SIP Profile, the above is displayed when you click Set up Caller ID.
number required from the drop-down list displayed and click Save Settings. If your company has been verified and you have both landline numbers and Online Numbers available for selection, Online Numbers are marked as 'Online Numbers' in the drop-down list. To add a landline number not currently available for selection in the drop-down list as Caller ID (if your company has been verified), click enter a new number, enter the landline number required in the field displayed and click Save Settings.
7.8 Deleting your SIP Profile Before deleting a SIP Profile, please note that deleting a SIP Profile causes: • Any remaining Skype Credit allocated to that SIP Profile to be returned to Skype Manager credit balance. • Online Numbers to be returned to Skype Manager for reallocation. • Outgoing call history for the SIP Profile will be lost. If you need a record of the call history, please take one using the reporting options before deleting the SIP Profile.
7.10 Changing your SIP Profile’s password Before changing your SIP Profile's password, please note the following important points, to avoid any loss of connectivity: • The password is used by your SIP-enabled PBX to connect to Skype. • When you change the password for a SIP Profile, your SIP-enabled PBX will not be automatically disconnected by Skype.
2. In the menu on the left, click Skype Connect. 3. Scroll to the SIP Profile whose password you want to change and click View profile. 4. In the menu on the left, click Authentication details. 5. Click Generate a new password. A new password is automatically generated and displayed in the Password field. 7.11 Reporting options Skype Manager provides two types of reports for Skype Manager administrators to use in relation to Skype Connect: monthly allocations, and detailed usage reports.
To change the month of the report, either select the date from the drop-down list available in the menu on the left or click Previous month or Next month to locate the month in which you are interested. To return to the SIP Profile's usage report, click Usage in the menu on the left. For more information on the reporting available in Skype Manager, please see the Skype Manager User Guide.
8.0 Advanced use of Skype Connect 8.1 Multiple SIP Profiles Some Skype certified SIP-enabled PBXs can accept more than one SIP Profile. Some companies, particularly those with multiple offices will often own multiple PBXs. Either scenario offers you, as an administrator, the option to create and administer multiple SIP Profiles for offices located in the same country.
8.2.1 How details of incoming calls are passed to the PBX When someone calls an Online Number assigned to a SIP Profile, Skype Connect inserts the Online Number in the INVITE request line of the incoming SIP message. Here is an example of a SIP INVITE with an Online Number: INVITE: sip:44151324xxxxx@86.145.xxx.xxx:5060;rinstance=459608bf8eeb29ef SIP/2.0 From: ;tag=44da78c1-13c44b7e9808-6490ae24-7460fde5 To:
Now, he wants to set up a new SIP Profile for Engineering. This allows him to provide a separate pool of Skype Credit for the Engineering team, enabling him to keep a closer eye on call expenditure and helping with internal budgeting. 1. Claude Morel creates a new SIP Profile for the Engineering team, ‘Engineering. Architects’, including adding a channel subscription and US minute bundles, following the process described in 6.0 Creating a SIP Profile. 2.
The effect of having two separate SIP Profiles for Sales and Engineering is that he can monitor and control their expenditure independently of each other – a key objective for him in our example, and a core benefit for you in your business. 4. Claude now adds the business Skype account 'Architects.Engineering' to the new SIP Profile, as described in 7.4.1 Adding a business Skype account to your SIP Profile.
This means that the Engineering team can now be reached on +1 202 655 5376 from landlines or mobiles, as well as by the Skype Name 'Architects.Engineering' (Skype-toSkype or from a Skype button). 6. Hiroshi Tanaka is the Structural Engineer. He has left on paternity leave for 9 months and while he is away, calls to him need to be re-directed to the Engineering team. Claude therefore adds Hiroshi Tanaka’s business Skype account to the ‘Engineering.
direct calls to that number. You can see that by adding Online Numbers to a SIP Profile, DID-like functionality can be achieved.
9.0 Architects – a summary In 3.0 Meet our example company, we described the structure of our fictitious company, Architects, which we've used to illustrate how you can administer Skype Connect using Skype Manager. If you have worked through this guide sequentially and want to see a schematic diagram of Architects’ Skype Manager up to its current point of evolution – in other words, how it ‘looks’ having worked through Chapters 5, 6 and 7 sequentially - we have produced a diagram that shows this.
10.0 Important Dos and Don’ts All of the following dos and don’ts may be found elsewhere in this guide, in the relevant section. Listed here, they may be a useful summary to help you avoid making mistakes when setting up and administering Skype Connect in your business. 10.1 General • To use Skype Connect, access to a broadband internet connection is required. Skype is not a replacement for traditional telephone services and cannot be used for emergency calling.
10.3 Creating a SIP Profile • Once you have created a SIP Profile, test its credentials by entering them into your PBX and placing an echo test call. For more information on how to do this, please see your PBX manufacturer's support documentation. Please see 6.0 Creating a SIP Profile. 10.4 Adding Skype Credit to a SIP Profile • To avoid loss of connectivity, you must maintain sufficient Skype Credit in your Skype Manager credit balance. Skype recommends using Auto-recharge for your Skype Manager.
• If you need a record of the call history, please take one using the reporting options available in Skype Manager (please see 7.11 Reporting options) before deleting the SIP Profile. Please see 7.8 Deleting your SIP Profile. 10.7 Changing a SIP Profile password • The SIP Profile password is used by your SIP-enabled PBX to connect to Skype. On changing the password for a SIP Profile in Skype Manager, your PBX will not be automatically disconnected by Skype.
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