Product Drawings

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Appendix A Troubleshooting FAQ’s
A1 Communication Issues
I cannot get the Skycut to power on.
• Make sure the power cable is securely plugged into the adaptor.
• Make sure the adaptor light is a steady blue light and it is plugged securely into the Skycut.
• If you still cannot get the Skycut powered on, contact your dealer.
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I cannot power off the Skycut.
• Press and hold the power button until the light shuts off.
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I cannot get Wi-Fi to work with my Skycut.
• Set the Skycut close to the router when performing the initial setup presented in Section 1.12.2. After
establishing communication, you can test how far the Skycut can be located from your router.
• In SignMaster’s Vinyl Spooler window, under the Connection tab, make sure you have selected TCP
and entered the same IP address you selected during setup on the Skycut’s control panel:
• Make sure your computer is connected to the same router as your Skycut.
• Verify that SignMaster is the selected software on the control panel under Set>Sys Information.
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I cannot get USB to work with my Skycut.
• Unplug/replug the USB cable at both the computer and at the Skycut.
• In SignMaster’s Vinyl Spooler window, under the Connection tab, make sure you see USB Port and
the Status says Device Connected. If not, repeat the instructions in Section 1.12.1.
• Try a different USB port on your computer.
• Verify that SignMaster is the selected software on the control panel under Set>Sys Information.
• Try a different USB cable.
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