User Manual
23
TROUBLESHOOTING/FAQS
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Alpha is dedicated to providing the best possible customer service.
To reach our support team go to skybuds.com/support
If you still need help, contact
support@skybuds.com
I can’t get my left bud to connect to bluetooth!
Good! Only the right bud needs to connect to Bluetooth. The left bud functions by
connecting to the right bud.
I don’t see Skybuds R in my list of Bluetooth devices.
Try refreshing your Bluetooth by turning it o, then turning it back on. You can also reset
your buds by holding each button for 15 seconds. Then put them in your ears and triple
press the right bud quickly. You should hear the sonar sound and Skybuds R should
become visible in your devices list.
My Skybuds aren’t loud enough.
Try going a size up in fit tips - bigger tips seal the sound in better. Download the Skybuds
app to unlock additional volumes.
My Skybuds feel loose when I work out.
Give the larger fit tips a try, you may be pleaseantly surprised.
My Skydock/Skybuds aren’t charging.
Make sure your Skydock is plugged into a power source and that your Skybuds are
correctly inserted into the Skydock. When properly inserted, you will see a red light and
then it will fade to black. It only takes 1-2 hours for both the Skydock and Skybuds to fully
charge. If you download the Skybuds app, you ‘ll be able to see the exact percentage of
the battery in each of the buds and the skydock.