Operation Manual

TROUBLESHOOTING
TV TO FIT YOUR LIFE 73
Message
The batteries in this remote control are
low. Please replace within the next few
days (or you see a battery symbol in
the Search & Scan banner)
Synopsis not available
Channel not available
What does it mean?
The batteries in the remote control
need to be changed.
You have pressed the information
key while Sky
+
is recording two
programmes at the same time.
Sky
+
can’t display a programme
synopsis while recording two
programmes at the same time.
You have entered the wrong channel
number. If it’s an adult channel it may
have been removed by parental control
settings.
What to do now
Change the batteries in your remote control as soon
as possible. See Replacing the batteries (page 58).
Follow the onscreen instructions.
Select a different channel or turn off the Remove Adult
Channels setting in the Parental Control screens.
See Having more control over kids’ viewing (page 45).
TELEPHONE NUMBERS
You can fi nd Sky and other broadcasters’ phone numbers under
Services > Telephone Numbers.
Call Sky
+
if the problem is related to Sky or Sky
+
features.
Before you call, you need your system’s details, found under
Services > System Setup > System Details.